Order total discounts

Ecommerce
Last Updated: 05/02/2012

Summary:
Order total discounts are only working for products and not discounting subscriptions.

Date Reported:
05/01/2012

Workaround:
None

Stage: Researching

Issue Number: 1169

Feature: Shopping Cart

Task Note Report showing all notes for webform and order form submissions

CRM
Last Updated: 08/15/2012

Date Reported:
05/02/2012

Workaround:
Edit report misc. criteria and only select Users for assigned field

Stage: Researching

Issue Number: 1179

Feature: Settings

Last Updated: 06/21/2012

Date Reported:
06/08/2012

Stage: Released

Issue Number: 1433

CH - Audio Player only displays once if audio is merged onto page twice

Integration/API
Last Updated: 09/17/2012

Summary:
If the same audio clip (Content > Audio) is merged onto a page twice, the audio player will only show for the first listed audio clip.

Date Reported:
06/18/2012

Workaround:
Upload the audio file into CH twice if you need to merge it onto a page more than once. That way you have 2 different audio clips that you can merge in.

Stage: Researching

Issue Number: 1474

Feature: Customer Hub

Content Packs not publishing

CustomerHub
Last Updated: 07/11/2012

Summary:
After sales rep processes a Content Pack order for the customer and sales and attempts to publish the Content Pack, the Content Pack is not being pushed to the CH app.

Date Reported:
07/05/2012

Workaround:
Manually create the Page Templates, Partial Templates, and CSS styles.

Stage: Researching

Issue Number: 1549

Save and Send Test + Attachments issue

Marketing
Last Updated: 07/12/2012

Summary:
multiple attachments are sent when sending an email via "Save and Send Test"

Date Reported:
07/12/2012

Workaround:
sending an email via one off , broadcast, follow-up will work fine

Stage: Researching

Issue Number: 1569

Feature: Templates

Function: Email Drag & Drop Builder

CH - Special Characters in contact fields prevent registration

CustomerHub
Last Updated: 07/19/2012

Summary:
When a contact has special characters in their contact record (such as these: ?, ?, ?, ?, ?), CH registration fails.

Date Reported:
07/11/2012

Workaround:
Temporarily replace the characters with accepted characters.

Stage: In Development

Issue Number: 1618

Feature: Members

About This Page

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Click the title of a known issue to read more details including workarounds if they exist.

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