Campaign Builder - Printing error

Priority: Low
Category: Marketing
Last Updated: 05/01/2012

Summary:
Printing a Campaign will only print a small portion of the view.

Date Reported:
04/30/2012

Workaround:
None

Stage: Researching

Issue Number: 1166

Feature: Campaigns

Order total discounts

Priority: Medium
Category: Ecommerce
Last Updated: 05/02/2012

Summary:
Order total discounts are only working for products and not discounting subscriptions.

Date Reported:
05/01/2012

Workaround:
None

Stage: Researching

Issue Number: 1169

Feature: Shopping Cart

IE security warning / Broadcasts

Priority: Medium
Category: Marketing
Last Updated: 05/01/2012

Summary:
IE security warning when accessing templates through sending a broadcast

Date Reported:
04/30/2012

Workaround:
None

Stage: Researching

Issue Number: 1161

Feature: Send a Broadcast

Function: Send a Broadcast

Default email template is showing in recent email activity instead of the broadcast email template sent

Priority: Low
Category: Marketing
Last Updated: 05/02/2012

Summary:
A Default template is showing in recent email activity instead of the broadcast email template created.

Date Reported:
04/30/2012

Workaround:
None

Stage: Researching

Issue Number: 1154

Feature: Send a Broadcast

Function: Send a Broadcast

Order Forms - Cannot Add Products and Save

Priority: Medium
Category: Ecommerce
Last Updated: 05/09/2012

Summary:
A message appears that you have not selected a product or subscription when creating a new order form and saving it even though it appears that you have.

Date Reported:
04/27/2012

Workaround:
Refresh Window. Only duplicated in Firefox v.12

Stage: Researching

Issue Number: 1146

Feature: Order Forms

Function: Order Form

Orderform email invoice sending to wrong customer.

Priority: Medium
Category: Ecommerce
Last Updated: 05/09/2012

Summary:
A customer was sent an email with an attached invoice for someone else who ordered.

Date Reported:
04/26/2012

Workaround:
None

Stage: Researching

Issue Number: 1135

Feature: Order Forms

Webform tracking report doesn't display campaign webforms but does display result of submissions.

Priority: Medium
Category: Marketing
Last Updated: 05/01/2012

Summary:
When you build a web form in the campaign builder, the webform tracking report does display results from the form, but the form name is not available in the search criteria of the report.

Date Reported:
04/30/2012

Workaround:
N/A

Stage: Researching

Issue Number: 1157

Feature: Marketing Reports

CustomerHub - Credit Card Drop-Down menu

Priority: Medium
Category: Integration/API
Last Updated: 05/09/2012

Summary:
When logging into CH as certain members, and going to make a payment; the drop-down menu for credit cards is not showing up in certain occasions which is preventing the member to make a payment.

Date Reported:
02/22/2012

Workaround:
After going to the "Billing Info" page (subpage of "My Account" page), and then going back to the make a payment page, the Credit Card drop down menu will now show up.

Stage: Researching

Issue Number: 761

Feature: Customer Hub

Email templates not pulling To and CC or BCC fields over when sending one off emails

Priority: Medium
Category: Marketing
Last Updated: 05/02/2012

Date Reported:
04/20/2012

Workaround:
manually add email addresses

Stage: Researching

Issue Number: 1085

Feature: Email Templates

Task Note Report showing all notes for webform and order form submissions

Priority: Low
Category: CRM
Last Updated: 05/02/2012

Date Reported:
05/02/2012

Workaround:
Edit report misc. criteria and only select Users for assigned field

Stage: Researching

Issue Number: 1179

Order generated and charged the customer the wrong amount or not at all

Priority: Medium
Category:
Last Updated: 05/02/2012

Date Reported:
05/01/2012

Workaround:
None

Stage: Researching

Issue Number: 1175

Issue with creating custom fields in a legacy web form

Priority: Medium
Category:
Last Updated: 05/03/2012

Summary:
Unable to select a header to assign a custom field to when creating a custom field via legacy web forms

Date Reported:
04/04/2012

Workaround:
Create the custom field and assign to tab/header in Admin Setting first.

Stage: Researching

Issue Number: 967

Setting Lead-source action error

Priority: Medium
Category: CRM
Last Updated: 05/03/2012

Summary:
an action that sets a leadsource gets over written by the automatic leadsource function

Date Reported:
04/06/2012

Workaround:
None

Stage: Researching

Issue Number: 977

HTML Email anchors not working

Priority: Medium
Category: Marketing
Last Updated: 05/03/2012

Summary:
Using link anchors in Classic Html email template don't link/redirect to Anchors in the email body.

Date Reported:
04/20/2012

Workaround:
None

Stage: Researching

Issue Number: 1087

Orderform sending email w/invoice when option is not selected.

Priority: Medium
Category: Ecommerce
Last Updated: 05/09/2012

Summary:
When an order form does not have the option to send an email with an invoice selected the email is still being sent.

Date Reported:
04/26/2012

Workaround:
Work around is to re-enable that option and set drop down to please select one.

Stage: Researching

Issue Number: 1134

Feature: Order Forms

Function: Order Form Options

Digital Files are not properly deleted

Priority: Medium
Category: Ecommerce
Last Updated: 05/03/2012

Summary:
When deleting a digital key from a product it doesn't remove the key that you click delete on but instead removes the key at the bottom of the file.

Date Reported:
04/30/2012

Workaround:
None

Stage: Researching

Issue Number: 1148

Issue with email templates (HTML code has major changes when editing via classic builder)

Priority: Medium
Category: Marketing
Last Updated: 05/09/2012

Summary:
This issue appears to happen when editing in the classic builder first.

Date Reported:
04/24/2012

Workaround:
Open email via Code builder first then switch to Classic builder.

Stage: Researching

Issue Number: 1100

Feature: Email Templates

Null Error when sending single emails

Priority: Medium
Category: Marketing
Last Updated: 05/07/2012

Summary:
When sending single emails whether using a template or not an Error: null appears. The email records to the contact but the contact never receives it.

Date Reported:
05/07/2012

Workaround:
None

Stage: Researching

Issue Number: 1203

About This Page

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

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