Last Updated Priority Category

System Maintenance Friday, June 15, 8:00pm through Sunday, June 17 6:00am MST

Last Updated: 06/11/2018

Issue Number: 1192934

Date Reported:
06/11/2018

Summary:
In order to improve our software for you and your customers, Infusionsoft is scheduled for periodic maintenance between Friday, June 15, 8:00pm through Sunday, June 17 6:00am MST. You may experience intermittent issues accessing Infusionsoft during this time. Please check back here to stay informed on any status updates. We apologize for the inconvenience and appreciate your patience.

New Infusionsoft: When creating a new Contacts List in the New UI, and using Tags as filters, the criteria selected for the tags is not being saved.

CRM
Last Updated: 06/14/2018

Issue Number: 1198113

Date Reported:
06/14/2018

Summary:
When you go to a Contact list that you saved a Tag to and try to Edit it, the filters will display an [X] icon. Which seems to indicate that there was a tag or value there, and it was removed or deleted. Please see the video examples below.

Campaign create task notification emails for multiple tasks throws error: [Sorry, but we were unable to find the email you were looking for.]

Campaign Builder
Last Updated: 06/07/2018

Issue Number: 1179486

Date Reported:
06/01/2018

Summary:
Campaign create task notification emails for multiple tasks throws error: [Sorry, but we were unable to find the email you were looking for.]

Update button sends contacts to a Thank You Page saying they have opted out.

Marketing
Last Updated: 06/07/2018

Issue Number: 1168406

Date Reported:
05/24/2018

Summary:
When an Update/Opt out link is clicked in an email and the contact is just updating their information, the Thank you page they are redirected to displays a message saying: [You will no longer receive marketing communication from this sender.] Even though the contact did not opt out, but only updated their info.

Saving an Inactive credit card reactivates it.

CRM
Last Updated: 06/07/2018

Issue Number: 1144616

Date Reported:
05/07/2018

Summary:
Saving an Inactive credit card reactivates it.

Alternative Solution:
Close the Edit credit card screen when the card shows inactivated.

Intermittent issues with Paypal returning contacts to the Infusionsoft checkout page on iOS

E-Commerce Setup
Last Updated: 06/07/2018

Issue Number: 1100607

Date Reported:
04/03/2018

Summary:
When contacts checkout with Paypal on iOS devices, PayPal is not redirecting customers to the Infusionsoft checkout page if the contact is using the Safari browser. Instead, contacts receive a blank white page or a PayPal login (loading?) page.

Alternative Solution:
Instruct contact to complete their checkout in Chrome or Firefox on their device.

New Landing Pages: Some landing pages will not open in Firefox browsers

Campaign Builder
Last Updated: 05/18/2018

Issue Number: 1033439

Date Reported:
02/05/2018

Summary:
Some landing pages are not redirecting properly and a grey screen appears with no content. This is specific to Firefox.

Alternative Solution:
The newest version of Chrome works to open the Landing Pages

Intermittent: Columns need to be added/removed multiple times for the changes to reflect

CRM
Last Updated: 06/07/2018

Issue Number: 1094577

Date Reported:
03/28/2018

Summary:
Some application may intermittently experience report/search column changes not taking effect.

Alternative Solution:
The changes will be reflected after being attempted more than once.

Custom Statistics Widget Calculates first 10k rows only

Last Updated: 06/07/2018

Issue Number: 902649

Date Reported:
09/27/2017

Summary:
Custom Statistics Widget Calculates first 10k rows only

New Landing Pages: Some landing pages will not open in Firefox browsers

Campaign Builder
Last Updated: 06/05/2018

Issue Number: 1033439

Date Reported:
02/05/2018

Summary:
Some landing pages are not redirecting properly and a grey screen appears with no content. This is specific to Firefox.

Alternative Solution:
The newest version of Chrome works to open the Landing Pages

Some Internal forms not displaying Owner field when trying to add a contact.

Campaign Builder
Last Updated: 06/05/2018

Issue Number: 1051545

Date Reported:
02/21/2018

Summary:
Some apps: Some internal webforms with the Owner field added to them do not display the Owner field in the Quick Add menu or in the Add Contact page.

Alternative Solution:
Republishing the Campaign that the Internal webform resides in will usually fix this.

Adding appointments from My Day Working view does not allow the appointment time to be set after 12PM

Main Nav
Last Updated: 04/09/2018

Issue Number: 250247

Date Reported:
01/28/2015

Summary:
Adding appointments from My Day Working View does not allow the appointment time to be set after 12PM

Some Apps: Task and Appointment Reminders not honoring time selected when you Snooze them.

CRM
Last Updated: 06/05/2018

Issue Number: 1082489

Date Reported:
03/19/2018

Summary:
Task and Appointment Reminders not honoring time selected when you Snooze them. The Reminders will all pop up whenever you navigate to another page or even refresh the current page you are on.

Alternative Solution:
No known workaround at this time.

Email Stats Dashboard widget does not match the results that the report pulls up

Main Nav
Last Updated: 06/05/2018

Issue Number: 645171

Date Reported:
12/14/2016

Summary:
Email Stats Dashboard widget does not match the results that the report pulls up

A/R Aging Summary Report isn't keeping Misc Criteria with the exception of Totals and intervals

E-Commerce
Last Updated: 06/05/2018

Issue Number: 1073490

Date Reported:
03/12/2018

Summary:
A/R Aging Summary Report isn't keeping Misc Criteria with the exception of Totals and intervals

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

How to Use

Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

      Low means approximately four months to resolution

      Medium means approximately one month to resolution

      High means immediately

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If you have an urgent problem that is not documented here, please call us at 1-866-800-0004 or chat online with our support team. For non-urgent questions, please submit a case online via the Help menu in your app.