Last Updated Priority Category

Order Form Thank You Page Saving Issues

Last Updated: 08/30/2016

Issue Number: 535075

Date Reported:
08/25/2016

Summary:
We are seeing issues with saving information on the Order Form Thank You Page tab on Order Forms. Typing in a URL for Web Address and clicking Save does not save the change, and selecting the Thank You Page option does not load the thank you page for editing. Using the Save button on another tab (like Settings) will make the form look like the changes took effect, however exiting and re-entering the Order Form will show those fields as blank.

Alternative Solution:
We are seeing some success with saving the form a specific way using Chrome. The form can be accessed, and the Save button can be used on another tab (such as the Settings tab). After the form is saved, you can click "Back to Order Form List", then click into the form and onto the Thank You Page tab to make and save any changes. Here is a quick video showing the process on how to save changes in Chrome: http://screencast.com/t/rrntnA9d7g

Long tags can't be removed from BARD email image/button links, or from recipients list

Broadcast
Last Updated: 08/25/2016

Issue Number: 490528

Date Reported:
07/13/2016

Summary:
Screenshot: http://screencast.com/t/mreRvLTFZ

Alternative Solution:
remove the image or button and re-add it. No known workaround for removing it from the recipients list, other than creating a new email broadcast

INFORM: Having multiple tabs open can cause information to be saved to the incorrect record

E-Commerce
Last Updated: 12/03/2015

Issue Number: 2869

Date Reported:
06/30/2014

Summary:
Multi-tab usage on a browser may causes data to mix when saving. Most notably when viewing and editing multiple orders on multiple browser tabs.

Alternative Solution:
When editing and saving new content, make sure to only have a single tab open in the browser accessing your Infusionsoft account.

Legacy Order Form Orders Achieve Purchase Goals Twice

Campaign Builder
Last Updated: 08/17/2016

Issue Number: 511047

Date Reported:
08/02/2016

Summary:
Clear and Concise Description: When you place an order via a legacy order form, it will achieve Campaign Purchase Goals twice. This does not happen with non-legacy order forms, non-legacy shopping cart orders, or legacy shopping cart orders.

Youtube snippet doesn't play video on hosted landing pages and webforms

Campaign Builder
Last Updated: 08/30/2016

Issue Number: 522120

Date Reported:
08/12/2016

Summary:
The youtube snippet will display a blank video frame in webforms and landing pages.

Alternative Solution:
Please see the workaround in our forum: http://community.infusionsoft.com/showthread.php/21077-Workaround-Embedding-YouTube-Snippet?p=54074

Linked contacts are counting Max Links based on total contacts using that link rather than uses per contact record

CRM
Last Updated: 08/25/2016

Issue Number: 496358

Date Reported:
07/19/2016

Summary:
Unable to link contacts under certain link types when said link type has been used the max amount of times elsewhere. i.e. Max limit of link type A is 1. 1 contacts has linked another contact using this link type so you are unable to use this link type under any other contact.

Alternative Solution:
Raising the Max Limit for the desired link type should allow contacts to be linked again.

Email Status search only returning one result

Marketing
Last Updated: 08/25/2016

Issue Number: 424198

Date Reported:
05/09/2016

Summary:
Pulling up an Email Status Search with with the "Products" column displaying on report results in only one result populating for report.

Alternative Solution:
Remove the "Products" column from the report columns and the report should return correct results.

Viewing Historical Data in Campaign Opens Report With Incomplete Criteria

Last Updated: 08/25/2016

Issue Number: 351636

Date Reported:
03/15/2016

Summary:
When in the Performance view in a campaign, clicking either the "Historical 24 hours" or "Historical 30 days" will show that past history for the range selected on the sequence, however clicking the blue icon that redirects to the Campaign Contacts report to show the contacts does not pull up the correct criteria. All results for the sequence will be shown, since the Stop Date criteria is not being set when viewing the report.

Alternative Solution:
The correct information can be pulled up by clicking "Edit Criteria/Columns" for those results, and a Stop Date range can be set there (for example, 02/01/2016-03/01/2016). Clicking OK after setting a date range will pull campaign contact history for the date range entered.

Modify existing records search is displaying an oops error

Admin
Last Updated: 08/25/2016

Issue Number: 416652

Date Reported:
05/02/2016

Summary:
In some applications, navigating Data Cleanup, Modify Existing Records, then clicking "Go" produces an error page and does not allow the user to proceed to the import.

Alternative Solution:
There is a setting on the backend that can allow access to this import until the issue has been properly resolved. If you are experiencing this, please reach out to support via phone, chat, or online ticket submission with the details of your issue so they can implement the workaround.

Unknown field in Legacy Shopping Cart causes Error when content is entered

Last Updated: 08/26/2016

Issue Number: 522539

Date Reported:
08/12/2016

Summary:
In some apps an unknown field is appearing between the first and last name fields in Legacy shopping carts. If content is entered in this field, the cart will produce an error on the following page and the checkout will not be able to be continued.

Alternative Solution:
Right-click on blank field and select INSPECT or INSPECT ELEMENT depending on browser. Copy the content for CLASS; it should look like this: inf_da6dad10ca77a9547ea0ef04567724f0 Insert the following text into the CSS code for the shopping cart: .XXXXXXXXX { visibility: hidden; } and replace the XXXXXXXXX with the class copied from the shopping cart. This will hide the field from the cart and allow it to be successfully submitted.

Unable to publish campaign if a period is placed between merge fields without spaces

Campaign Builder
Last Updated: 08/25/2016

Issue Number: 446587

Date Reported:
05/31/2016

Summary:
Unable to publish campaign if a period is placed between merge fields without spaces

Fields labels not appearing in responsive landing pages for some custom field types

Campaign Builder
Last Updated: 08/25/2016

Issue Number: 323665

Date Reported:
02/19/2016

Summary:
Fields labels not appearing in the newer responsive Landing Pages for some custom field types when you drag a field into the Landing Page. Here is a list of custom fields that are affected: Date Date/Time Day of Week Drilldown Month List Box Radio Dropdown State User User List Box Yes/No

Alternative Solution:
You can add a Paragraph snippet just above the custom field. And utilize that Paragraph as a label for the Custom Field.

Legacy Order Forms don't calculate shipping options when hosted outside Infusionsoft

Last Updated: 08/25/2016

Issue Number: 529441

Date Reported:
08/19/2016

Summary:
Legacy Order Forms do not calculate shipping options when hosted outside Infusionsoft. *Hosting order forms outside of Infusionsoft is not supported, so this will not be fixed by our development team* As a courtesy, we have provided replacement code you can use on your website, depending on which error you are receiving. Replacement code: http://pastebin.com/0vF9bhGm

Alternative Solution:
Replacement code: http://pastebin.com/0vF9bhGm

Emails sent to hotmail and outlook email addresses display in mobile format on outlook.live.com

Last Updated: 08/29/2016

Issue Number: 503411

Date Reported:
07/26/2016

Summary:
Sending email from the Beta builder to contacts with hotmail.com or outlook.com addresses (and possibly msn.com and live.com) will only display the email in it's mobile format when accessing them from Outlook Mail (outlook.live.com).

Unable to adjust width of responsive landing page fields

Campaign Builder
Last Updated: 08/29/2016

Issue Number: 439937

Date Reported:
05/24/2016

Summary:
Using the "Field width" setting under Layout & Settings in responsive landing pages no longer changes the width of the fields added to landing pages; fields fill the entire width of available areas

If Users are utilizing the same email address within application the FROM field in a single email will only display the most recently added user

Last Updated: 08/29/2016

Issue Number: 408597

Date Reported:
04/27/2016

Summary:
If user records are utilizing the same primary email address then single emails only acknowledge the highest user ID. Campaign and broadcast FROM dropdowns still show all users.

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

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      Medium means approximately one month to resolution

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