Last Updated Priority Category

Sending a Post or CURL to submit a webform returning 308/301 errors

Last Updated: 08/14/2018

Issue Number: 1249488

Date Reported:
07/24/2018

Summary:
Sending a Post or CURL to submit a webform will return returning 308/301 errors. The below solution must be implemented in order to continue to use this process.

Alternative Solution:
If using CURL/PHP - Use the cookie jar curl command/flag (-c) and to force curl to follow redirects command/flag [-L] Http posts will need to be set up to follow redirects We recommend using the API to submit contact information vs posting. More information can be found on our developer.infusionsoft.com website.

ISSUE RESOLVED: NIS Unable to Open Campaigns

Campaign Builder
Last Updated: 08/21/2018

Issue Number: 1286705

Date Reported:
08/20/2018

Summary:
Monday, 10:55 PM Arizona time We have resolved the issue prevents campaigns from opening. This issue did not impact processes running within published campaigns. We are investigating an issue which is preventing users from opening up their Campaigns when using New Infusionsoft. Updates will be posted here

Unable to add a Twitter account to user record

Admin
Last Updated: 07/27/2018

Issue Number: 1208184

Date Reported:
06/22/2018

Summary:
Users are currently unable to add a Twitter account to user records. This is due to a recent security update by Twitter. We are currently working to resolve this issue. https://blog.twitter.com/developer/en_us/topics/tools/2018/Sign-in-with-Twitter-users-must-whitelist-callback-URLs.html

Advanced and Basic add contact forms do now allow hyphens or periods in the First Name or Last Name fields.

CRM
Last Updated: 07/27/2018

Issue Number: 1251969

Date Reported:
07/25/2018

Summary:
Advanced and Basic add contact forms do now allow hyphens or periods in the First Name or Last Name fields.

Hovering over tool tips no longer displays the tool tip.

E-Commerce
Last Updated: 07/27/2018

Issue Number: 1243060

Date Reported:
07/19/2018

Summary:
Hovering over tool tips no longer displays the tool tip.

Javascript embedded web forms and some email link clicks triggering [Too many redirects] error

Campaign Builder
Last Updated: 08/17/2018

Issue Number: 1277226

Date Reported:
08/13/2018

Summary:
We are investigating reports of Javascript embedded web forms and some email link clicks giving a [Too many redirects] error in some browsers.

Gmail Calendar Sync Error

Apps/API
Last Updated: 08/17/2018

Issue Number: 1273610

Date Reported:
08/10/2018

Summary:
When you try to connect your calendar to Gmail sync it errors {Sign in with Google temporarily disabled for this app} We are actively investigating.

Company Field values added via [Advanced Add a Contact] are not saving

CRM
Last Updated: 07/13/2018

Issue Number: 1234956

Date Reported:
07/13/2018

Summary:
Company Field values added via [Advanced Add a Contact] are not saving. This issue does not affect contacts being added using an existing company record (only impacts text company values only). Contacts added via internal forms with a company field are also not impacted.

Alternative Solution:
We recommend manually adding the company value after saving or using an internal form to add the contacts

Clicking Emails Skipped in Broadcast Report always returns zero results

Broadcast
Last Updated: 06/26/2018

Issue Number: 1198306

Date Reported:
06/14/2018

Summary:
Clicking Emails Skipped in Broadcast Report always returns zero results because batch ID is entered in contact ID field for the search

New Landing Pages: Some landing pages will not open in Firefox browsers

Campaign Builder
Last Updated: 05/18/2018

Issue Number: 1033439

Date Reported:
02/05/2018

Summary:
Some landing pages are not redirecting properly and a grey screen appears with no content. This is specific to Firefox.

Alternative Solution:
The newest version of Chrome works to open the Landing Pages

NIS: Dashboard Campaign Widgets showing 0 for Active Contacts

Marketing
Last Updated: 08/14/2018

Issue Number: 1276976

Date Reported:
08/13/2018

Summary:
Dashboard Campaign Widgets showing 0 for Active Contacts This is a dashboard widget display issue only. Accurate reporting is available in each campaign via the Campaign > Report tab

Address block in New Landing Pages is missing various Countries and States.

Campaign Builder
Last Updated: 07/27/2018

Issue Number: 1196393

Date Reported:
06/13/2018

Summary:
Address block in New Landing Pages is missing various Countries and States.

Custom Statistics Widget Calculates first 10k rows only

Last Updated: 06/07/2018

Issue Number: 902649

Date Reported:
09/27/2017

Summary:
Custom Statistics Widget Calculates first 10k rows only

New Landing Pages: Some landing pages will not open in Firefox browsers

Campaign Builder
Last Updated: 06/05/2018

Issue Number: 1033439

Date Reported:
02/05/2018

Summary:
Some landing pages are not redirecting properly and a grey screen appears with no content. This is specific to Firefox.

Alternative Solution:
The newest version of Chrome works to open the Landing Pages

Null Value appearing under Marketing Permissions

Admin
Last Updated: 07/27/2018

Issue Number: 1230239

Date Reported:
07/10/2018

Summary:
Null Value appearing under Marketing Permissions

SOME APPS: Javascript Embed Code IFrame Not Expanding to Encompass Entire Length of Web Form

Campaign Builder
Last Updated: 07/27/2018

Issue Number: 696769

Date Reported:
02/08/2017

Summary:
When you embed a web form on your website using Javascript, for some apps it does not expand the iframe to the entire length of the web form, causing it to be cut off. There are no scroll bars either.

Alternative Solution:
Use HTML Embed Code

Some Internal forms not displaying Owner field when trying to add a contact.

Campaign Builder
Last Updated: 08/14/2018

Issue Number: 1051545

Date Reported:
02/21/2018

Summary:
Some apps: Some internal webforms with the Owner field added to them do not display the Owner field in the Quick Add menu or in the Add Contact page.

Alternative Solution:
Republishing the Campaign that the Internal webform resides in will usually fix this.

Some Apps: Task and Appointment Reminders not honoring time selected when you Snooze them.

CRM
Last Updated: 07/25/2018

Issue Number: 1082489

Date Reported:
03/19/2018

Summary:
Task and Appointment Reminders not honoring time selected when you Snooze them. The Reminders will all pop up whenever you navigate to another page or even refresh the current page you are on.

Alternative Solution:
No known workaround at this time.

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

How to Use

Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

      Low means approximately four months to resolution

      Medium means approximately one month to resolution

      High means immediately

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If you have an urgent problem that is not documented here, please call us at 1-866-800-0004 or chat online with our support team. For non-urgent questions, please submit a case online via the Help menu in your app.