Last Updated Priority Category

New Infusionsoft: Unable to Access Campaign Builder on Computers with Touchscreen Monitors

Last Updated: 10/08/2018

Issue Number: 1346322

Date Reported:
10/03/2018

Summary:
We are investigating a recent issue that started occurring on 10/2/19 which prevents users who are using computers with touchscreen monitors from accessing the Campaign Builder

Alternative Solution:
We have found some success by disabling the Touchscreen device from Windows Device Manager, or by using Microsoft Edge

Quick Search Performance Issues

Last Updated: 10/19/2018

Issue Number: 1370200

Date Reported:
10/19/2018

Summary:
October 19th 2018 3:36 PM MST The quick search issue was resolved at 1:55 PM MST. We have monitored it since and run several tests to confirm proper functionality. October 19th, 2018 1:28 MST The issue has recurred and we are working on another solution. October 19th, 2018 12:44 MST A resolution has been deployed and the quick search is now fully functional again. October 19th, 2018 12:17 MST We are currently experiencing an issue with the quick search function producing search results. We are working to resolve this and will continue to post updates as they develop.

E-Commerce: Billing Automation showing [There was an error while loading content]

Last Updated: 10/18/2018

Issue Number: 1368120

Date Reported:
10/18/2018

Summary:
E-Commerce: Billing Automation showing "There was an error while loading content error message

Appointment/Task time is displaying incorrectly based on browser timezone and app timezone

CRM
Last Updated: 10/18/2018

Issue Number: 1358534

Date Reported:
10/12/2018

Summary:
Appointment/Task time is displaying incorrectly based on browser timezone and app timezone

Completed task date on contact record is showing 1 day prior to actual date

Last Updated: 10/18/2018

Issue Number: 1348920

Date Reported:
10/05/2018

Summary:
The date that appears on a contact record for a completed task date is actually 1 day prior to the actual date of completion

Windows 10/Office 365 Outlook sync plug-in appearing outside of outlook

Apps/API
Last Updated: 10/03/2018

Issue Number: 1319624

Date Reported:
09/13/2018

Summary:
The Outlook sync plug-in panel is appearing outside of the Outlook program. This issue was discovered after a recent Microsoft update. We are actively investigating.

Local address contains control or whitespace, Domain contains control or whitespace

Broadcast
Last Updated: 10/03/2018

Issue Number: 1325609

Date Reported:
09/18/2018

Summary:
Email addresses with UTF-8 characters are being treated as invalid. After investigation we discovered the emails are sending but will display with an error in broadcast reporting.

Web/Internal Forms not updating code and displaying previous version if logged into the app

Campaign Builder
Last Updated: 10/09/2018

Issue Number: 1351948

Date Reported:
10/08/2018

Summary:
If you make changes to a web form and then go the the url, the previous version is displayed when you are logged into your Infusionsoft Application.

Alternative Solution:
Log out of your application or view the url in a private window and the current publish version of the web form will display.

New landing pages not honoring submitted timezone

Campaign Builder
Last Updated: 09/10/2018

Issue Number: 1235253

Date Reported:
07/13/2018

Summary:
New landing pages not honoring submitted timezone

Gmail Sync: Emails are not syncing to Gmail or Infusionsoft

Apps/API
Last Updated: 10/01/2018

Issue Number: 1324188

Date Reported:
09/17/2018

Summary:
Emails are not syncing to Gmail or Infusionsoft application. We are actively investigating the cause.

Gmail Calendar Sync Error

Apps/API
Last Updated: 08/17/2018

Issue Number: 1273610

Date Reported:
08/10/2018

Summary:
When you try to connect your calendar to Gmail sync it errors {Sign in with Google temporarily disabled for this app} We are actively investigating.

Billing Automation for successful purchase is not honoring subscription plan options

E-Commerce
Last Updated: 10/03/2018

Issue Number: 1312025

Date Reported:
09/07/2018

Summary:
Billing Automation triggers for [After a successful purchase in the shopping cart or on an order form] are running for all purchases regardless of the subscription purchase option selected

Gmail Sync sidebar is cut off in the new Gmail on desktop

Apps/API
Last Updated: 10/01/2018

Issue Number: 1310487

Date Reported:
09/06/2018

Summary:
The Gmail Sync sidebar is partially cut off. We are actively investigating.

Voice Broadcast Recording Failure

Marketing
Last Updated: 10/18/2018

Issue Number: 1311934

Date Reported:
09/07/2018

Summary:
Voice Broadcast Recording Failure

Classic Infusionsoft: Pop Inbox not displaying controls/unable to view emails

Last Updated: 10/18/2018

Issue Number: 1356436

Date Reported:
10/11/2018

Summary:
Pop Inbox is not displaying controls Clicking to view emails will display an error message

Open rates aren't reporting properly in some split test emails.

Broadcast
Last Updated: 10/18/2018

Issue Number: 1136746

Date Reported:
05/01/2018

Summary:
Split test broadcasts are not reporting open rates for some broadcasts sent to large lists.

CustomerHub: Members unable to Login if Invalid Credit Card is present

Last Updated: 10/18/2018

Issue Number: 1354550

Date Reported:
10/10/2018

Summary:
CustomerHub: Members unable to Login if the Contact Record has an Invalid Credit Card

Alternative Solution:
There is a workaround to resolve this issue 1- Delete the invalid credit cards from the Contact Record in Infusionsoft 2- Delete the Member Record from CustomerHub [under CH - Members] Deleting members records will not alter any data 3 - Re-add the Contact to CH from Infusionsoft [contacts can be manually re-added by following the steps here https://classic-infusionsoft.knowledgeowl.com/help/manually-give-members-access-to-your-customerhub-website or by adding the contact to a campaign with the [add to CH] process]

Landing Page thank you pages are not working with WP Plugin

Apps/API
Last Updated: 10/18/2018

Issue Number: 1233436

Date Reported:
07/12/2018

Summary:
When submitting a Landing Page that is using the WordPress Embed option of the Plugin, the thank you page is saying that it is not live yet.

Alternative Solution:
Use the hosted version or use a url thank you page.

Referral partner tracking links no longer display website preview on Facebook.

CRM
Last Updated: 10/03/2018

Issue Number: 1259134

Date Reported:
07/31/2018

Summary:
Referral partner tracking links no longer display website preview on Facebook.

Custom Statistics Widget Calculates first 10k rows only

Last Updated: 09/10/2018

Issue Number: 902649

Date Reported:
09/27/2017

Summary:
Custom Statistics Widget Calculates first 10k rows only

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

How to Use

Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

      Low means approximately four months to resolution

      Medium means approximately one month to resolution

      High means immediately

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If you have an urgent problem that is not documented here, please call us at 1-866-800-0004 or chat online with our support team. For non-urgent questions, please submit a case online via the Help menu in your app.