Campaign Builder - Printing error
Summary:
Printing a Campaign will only print a small portion of the view.
Date Reported:
04/30/2012
Workaround:
None
Stage: Researching
Issue Number: 1166
Feature: Campaigns
Order total discounts
Summary:
Order total discounts are only working for products and not discounting subscriptions.
Date Reported:
05/01/2012
Workaround:
None
Stage: Researching
Issue Number: 1169
Feature: Shopping Cart
IE security warning / Broadcasts
Summary:
IE security warning when accessing templates through sending a broadcast
Date Reported:
04/30/2012
Workaround:
None
Stage: Researching
Issue Number: 1161
Feature: Send a Broadcast
Function: Send a Broadcast
Default email template is showing in recent email activity instead of the broadcast email template sent
Summary:
A Default template is showing in recent email activity instead of the broadcast email template created.
Date Reported:
04/30/2012
Workaround:
None
Stage: Researching
Issue Number: 1154
Feature: Send a Broadcast
Function: Send a Broadcast
Order Forms - Cannot Add Products and Save
Summary:
A message appears that you have not selected a product or subscription when creating a new order form and saving it even though it appears that you have.
Date Reported:
04/27/2012
Workaround:
Refresh Window. Only duplicated in Firefox v.12
Stage: Researching
Issue Number: 1146
Feature: Order Forms
Function: Order Form
Orderform email invoice sending to wrong customer.
Summary:
A customer was sent an email with an attached invoice for someone else who ordered.
Date Reported:
04/26/2012
Workaround:
None
Stage: Researching
Issue Number: 1135
Feature: Order Forms
Webform tracking report doesn't display campaign webforms but does display result of submissions.
Summary:
When you build a web form in the campaign builder, the webform tracking report does display results from the form, but the form name is not available in the search criteria of the report.
Date Reported:
04/30/2012
Workaround:
N/A
Stage: Researching
Issue Number: 1157
Feature: Marketing Reports
CustomerHub - Credit Card Drop-Down menu
Summary:
When logging into CH as certain members, and going to make a payment; the drop-down menu for credit cards is not showing up in certain occasions which is preventing the member to make a payment.
Date Reported:
02/22/2012
Workaround:
After going to the "Billing Info" page (subpage of "My Account" page), and then going back to the make a payment page, the Credit Card drop down menu will now show up.
Stage: Researching
Issue Number: 761
Feature: Customer Hub
Email templates not pulling To and CC or BCC fields over when sending one off emails
Date Reported:
04/20/2012
Workaround:
manually add email addresses
Stage: Researching
Issue Number: 1085
Feature: Email Templates
Task Note Report showing all notes for webform and order form submissions
Date Reported:
05/02/2012
Workaround:
Edit report misc. criteria and only select Users for assigned field
Stage: Researching
Issue Number: 1179
Order generated and charged the customer the wrong amount or not at all
Date Reported:
05/01/2012
Workaround:
None
Stage: Researching
Issue Number: 1175
Issue with creating custom fields in a legacy web form
Summary:
Unable to select a header to assign a custom field to when creating a custom field via legacy web forms
Date Reported:
04/04/2012
Workaround:
Create the custom field and assign to tab/header in Admin Setting first.
Stage: Researching
Issue Number: 967
Setting Lead-source action error
Summary:
an action that sets a leadsource gets over written by the automatic leadsource function
Date Reported:
04/06/2012
Workaround:
None
Stage: Researching
Issue Number: 977
HTML Email anchors not working
Summary:
Using link anchors in Classic Html email template don't link/redirect to Anchors in the email body.
Date Reported:
04/20/2012
Workaround:
None
Stage: Researching
Issue Number: 1087
Orderform sending email w/invoice when option is not selected.
Summary:
When an order form does not have the option to send an email with an invoice selected the email is still being sent.
Date Reported:
04/26/2012
Workaround:
Work around is to re-enable that option and set drop down to please select one.
Stage: Researching
Issue Number: 1134
Feature: Order Forms
Function: Order Form Options
Digital Files are not properly deleted
Summary:
When deleting a digital key from a product it doesn't remove the key that you click delete on but instead removes the key at the bottom of the file.
Date Reported:
04/30/2012
Workaround:
None
Stage: Researching
Issue Number: 1148
Issue with email templates (HTML code has major changes when editing via classic builder)
Summary:
This issue appears to happen when editing in the classic builder first.
Date Reported:
04/24/2012
Workaround:
Open email via Code builder first then switch to Classic builder.
Stage: Researching
Issue Number: 1100
Feature: Email Templates
Null Error when sending single emails
Summary:
When sending single emails whether using a template or not an Error: null appears. The email records to the contact but the contact never receives it.
Date Reported:
05/07/2012
Workaround:
None
Stage: Researching
Issue Number: 1203
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This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.
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Click the title of a known issue to read more details including workarounds if they exist.
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