Last Updated Priority Category

ISSUE RESOLVED: Date/Time Custom fields do not display the [time field] in web form/internal forms

CRM
Last Updated: 06/14/2018

Issue Number: 1194159

Date Reported:
06/12/2018

Summary:
Date/Time Custom field do not display the time field in web form/internal forms

Campaign create task notification emails for multiple tasks throws error: [Sorry, but we were unable to find the email you were looking for.]

Campaign Builder
Last Updated: 06/26/2018

Issue Number: 1179486

Date Reported:
06/01/2018

Summary:
Campaign create task notification emails for multiple tasks throws error: [Sorry, but we were unable to find the email you were looking for.]

Update button sends contacts to a Thank You Page saying they have opted out.

Marketing
Last Updated: 06/26/2018

Issue Number: 1168406

Date Reported:
05/24/2018

Summary:
When an Update/Opt out link is clicked in an email and the contact is just updating their information, the Thank you page they are redirected to displays a message saying: [You will no longer receive marketing communication from this sender.] Even though the contact did not opt out, but only updated their info.

Intermittent issues with Paypal returning contacts to the Infusionsoft checkout page on iOS

E-Commerce Setup
Last Updated: 07/12/2018

Issue Number: 1100607

Date Reported:
04/03/2018

Summary:
When contacts checkout with Paypal on iOS devices, PayPal is not redirecting customers to the Infusionsoft checkout page if the contact is using the Safari browser. Instead, contacts receive a blank white page or a PayPal login (loading?) page.

Alternative Solution:
Instruct contact to complete their checkout in Chrome or Firefox on their device.

Intermittent: Columns need to be added/removed multiple times for the changes to reflect

CRM
Last Updated: 06/26/2018

Issue Number: 1094577

Date Reported:
03/28/2018

Summary:
Some application may intermittently experience report/search column changes not taking effect.

Alternative Solution:
The changes will be reflected after being attempted more than once.

System Maintenance Friday, June 15, 8:00pm through Sunday, June 17 6:00am MST

Last Updated: 07/12/2018

Issue Number: 1192934

Date Reported:
06/11/2018

Summary:
In order to improve our software for you and your customers, Infusionsoft is scheduled for periodic maintenance between Friday, June 15, 8:00pm through Sunday, June 17 6:00am MST. You may experience intermittent issues accessing Infusionsoft during this time. Please check back here to stay informed on any status updates. We apologize for the inconvenience and appreciate your patience.

ISSUE RESOLVED: Some Apps Oops Error in Shopping Carts

Last Updated: 06/12/2018

Issue Number: 1193643

Date Reported:
06/12/2018

Summary:
Oops errors are being produced when attempting to navigate categories in the shopping cart. Additionally, Clicking on products in the shopping cart does not load the product page, it reloads the shopping carts home page.

New Infusionsoft: When creating a new Contacts List in the New UI, and using Tags as filters, the criteria selected for the tags is not being saved.

CRM
Last Updated: 06/25/2018

Issue Number: 1198113

Date Reported:
06/14/2018

Summary:
When you go to a Contact list that you saved a Tag to and try to Edit it, the filters will display an [X] icon. Which seems to indicate that there was a tag or value there, and it was removed or deleted. Please see the video examples below.

Some Searches and reports erroneously showing 0 results and the Actions button is grayed out.

E-Commerce
Last Updated: 06/25/2018

Issue Number: 1205007

Date Reported:
06/20/2018

Summary:
Some Searches and reports are erroneously showing 0 results and the Actions button is grayed out. With some of the reports, they seem to work without criteria, but then adding some criteria will cause this to happen. In other reports, it happens with or without criteria.

Some Scheduled Broadcasts Sending Email Multiple Times

Broadcast
Last Updated: 05/17/2018

Issue Number: 1038237

Date Reported:
02/08/2018

Summary:
We are seeing an issue where some scheduled broadcasts appear to be repeatedly sending duplicate emails from the same batch, showing a total sent amount larger than the scheduled amount of contacts. We are currently investigating the cause.

Alternative Solution:
We are actively investigating the cause. If your account exceeds your monthly email limit due to the issue, please reach out to support for additional assistance.

RESOLVED: Unable to Log Into Marketplace.infusionsoft.com

Last Updated: 07/11/2018

Issue Number: 1227193

Date Reported:
07/07/2018

Summary:
Unable to log into Marketplace

Legacy emails do not copy from another campaign

Campaign Builder
Last Updated: 04/24/2017

Issue Number: 702704

Date Reported:
02/15/2017

Summary:
When trying to [Copy from Campaign] for a legacy email in the Campaign Builder, there is no response and the email does not copy in.

Adding appointments from My Day Working view does not allow the appointment time to be set after 12PM

Main Nav
Last Updated: 07/03/2018

Issue Number: 250247

Date Reported:
01/28/2015

Summary:
Adding appointments from My Day Working View does not allow the appointment time to be set after 12PM

Cloned webforms radio snippet apply tags can not be removed

Campaign Builder
Last Updated: 06/05/2018

Issue Number: 1064811

Date Reported:
03/05/2018

Summary:
Cloned webforms radio snippet apply tags can not be removed

Classic Email Templates: Unable to edit template/email after pasting any content

Last Updated: 07/02/2018

Issue Number: 1217614

Date Reported:
06/29/2018

Summary:
Pasting any content into a Classic style email will cause the template/email to lock and not allow any new edits. This issue does not affect the Current or Drag and Drop style email builders.

Alternative Solution:
We recommend adding/editing all other content to the email body before pasting any data. In addition, after pasting/saving an email template, re-opening it will allow for the email to be edited.

ISSUE RESOLVED: Signin.infusionsoft.com Status

Last Updated: 07/03/2018

Issue Number: 1221046

Date Reported:
07/02/2018

Summary:
3:15 PM Arizona Time The issue affecting some login attempts has been resolved. 2:50 PM Arizona time We are currently investigating reports of 404 and page not found errors when using signin.infusionsoft.com to access applications. Please check back here for updates

Duplicate [Product Specific Discount] promotions are being created in Chrome

E-Commerce Setup
Last Updated: 06/05/2018

Issue Number: 1102969

Date Reported:
04/04/2018

Summary:
When using Chrome and creating a Product Specific discount, the promotion will be duplicated. We recommend deleting the additional promotion as no critical will have been selected.

Alternative Solution:
The issue is not present in Firefox or Safari. We recommend temporarily using one of these browsers while creating promotions.

Some Apps: Right Column Dashboard widgets not loading

Last Updated: 06/07/2018

Issue Number: 1135264

Date Reported:
04/30/2018

Summary:
We are currently investigating the cause of some dashboard widgets not loading by default. This is a display only issue and no data has been lost.

Alternative Solution:
Scrolling to the bottom of the dashboard will force any [missing widgets] to load properly.

Clicking Emails Skipped in Broadcast Report always returns zero results

Broadcast
Last Updated: 07/12/2018

Issue Number: 1198306

Date Reported:
06/14/2018

Summary:
Clicking Emails Skipped in Broadcast Report always returns zero results because batch ID is entered in contact ID field for the search

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

How to Use

Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

      Low means approximately four months to resolution

      Medium means approximately one month to resolution

      High means immediately

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If you have an urgent problem that is not documented here, please call us at 1-866-800-0004 or chat online with our support team. For non-urgent questions, please submit a case online via the Help menu in your app.