Last Updated Priority Category

Date picker appearing below Date or Date/Time custom fields

Campaign Builder
Last Updated: 01/04/2018

Issue Number: 910552

Date Reported:
10/06/2017

Summary:
When editing a web form, and adding a date or date/time custom field to the form, the date picker is appearing below the date field instead of to the right of the field.

Space added after a hyperlink if text is set to bold or italic

Campaign Builder
Last Updated: 10/18/2017

Issue Number: 913228

Date Reported:
10/10/2017

Summary:
Spaces are being added after a hyperlink if the link text is formatted to bold or italic.

Alternative Solution:
Removing the Bold or Italic formatting from the text will remove the extra space.

Clicking on Timers in sequences under the Campaign Reporting tab will throw up a 'Page Not Found' or display lines of code.

Campaign Builder
Last Updated: 05/04/2017

Issue Number: 635375

Date Reported:
12/05/2016

Summary:
Clicking on a Sequence Timer in a Campaign Sequence under the Reporting tab will display Page Not Found Error or will display lines of code.

Alternative Solution:
You can find the Contacts under the Campaign by using the Campaign Contacts Waiting Report under the Marketing Reports.

Address Block not consistently updated when using BARD emails

Campaign Builder
Last Updated: 04/11/2017

Issue Number: 611656

Date Reported:
11/08/2016

Summary:
*Clear and concise description of the problem: In SOME instances of copied campaigns, the address block doesn't actually update in the new Email Builder until the email is modified and republished. It displays with the new address block inside of the actual builder, but when previewing, or sending the email, the old address block displays.

Email Status search only returning one result

Marketing
Last Updated: 07/20/2017

Issue Number: 424198

Date Reported:
05/09/2016

Summary:
Pulling up an Email Status Search with with the [Products] column displaying on report results in only one result populating for report.

Alternative Solution:
Remove the "Products" column from the report columns and the report should return correct results.

JSON parse error when creating a promotion code

E-Commerce Setup
Last Updated: 08/30/2017

Issue Number: 529544

Date Reported:
08/19/2016

Summary:
Error message "There was an error while saving your settings (parsererror,SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data) is received when creating a promotion code from within the criteria of a promotion.

Alternative Solution:
Saving the promo code again should have the code work in the cart as intended, as does adding the code from the Promo Codes area under E-Commerce/ E-Commerce/Setup.

DKIM sometimes fails to 3rd parties with a body hash mismatch error

Marketing
Last Updated: 10/11/2017

Issue Number: 755301

Date Reported:
04/17/2017

Summary:
We are currently investigating the cause of DKIM sometimes failing with a body hash error. Gmail (and other providers) will show the [via infusionmail.com] when DKIM does not validate.

Decision Diamonds are not honoring the letter L

Campaign Builder
Last Updated: 01/19/2018

Issue Number: 705725

Date Reported:
02/17/2017

Summary:
When a decision diamond is created and the logic is setup to look for a specific character the L will not be accepted. For example if the logic is looking for contacts cities that start with specific letters and that letter is L it will not be accepted.

Some non-admin Users are unable to send Broadcasts

Last Updated: 11/07/2017

Issue Number: 858806

Date Reported:
04/07/2017

Summary:
Quick Search

Application Slowness Status

Last Updated: 11/07/2017

Issue Number: 945908

Date Reported:
11/06/2017

Summary:
Monday, November 6th 2017 2:00pm - Google App Engine is currently experiencing an outage which is impacting the performance of some Infusionsoft services. https://status.cloud.google.com/ During this time, you may experience application slowness or get disconnected. We are actively working to reduce the impact to our performance. Please check back here for updates

Infusionsoft Mobile Application Showing Errors When Accessing Certain Areas

Apps/API
Last Updated: 07/06/2017

Issue Number: 822777

Date Reported:
07/05/2017

Summary:
When attempting to use different features of the Infusionsoft Mobile application, the application may display various error messages. The errors may appear when viewing recents or snapping business cards. Examples of error codes would be 604 and 602. Android phones may alternatively just show [UPLOAD FAILED] when errors happen during the card snap process.

Unable to create new password after expiration

Last Updated: 07/06/2017

Issue Number: 822449

Date Reported:
07/04/2017

Summary:
We are currently investigating the cause of error [Password policy rejected the provided insecure password.] after attempting to create a new password when prompted with the Expired Password page. 7/5/2017 8:00am MST Passwords containing special characters [non-alpha numeric] will trigger the error. We are looking to have this issue resolved with the July Update, eta 9:00pm MST 7/5/2017 for the majority of the applications and 7/6/2017 11:00am MST for APAC applications. Please check back here for updates.

Alternative Solution:
The password can be set by using the [Forgot your Password?] link via the login page. https://www.screencast.com/t/eSMmptQf Set a password using only alpha numeric characters only

Spaces Added Before Styled Text in Email Builders if Unstyled Text is Connected

Broadcast
Last Updated: 10/06/2017

Issue Number: 871102

Date Reported:
08/23/2017

Summary:
When an email is sent from the application, text in the email that has had its formatting changed in some way (color, bold, italics, hyperlinking) may have a space that appears before it if there is adjacent text. For example, if the styled text is between quotations, there will be a space added between the first quotation and the styled text. This is happening with both the Drag & Drop builder, the New Email Builder, and either code builder.

Order Forms are not Requiring State Field in Internet Explorer 11

E-Commerce Setup
Last Updated: 12/07/2017

Issue Number: 915943

Date Reported:
10/12/2017

Summary:
By default, Infusionsoft order forms will require the State field be filled out when submitting an order. In Internet Explorer 11, the State field is not shown as required with an asterisk. Other browsers, such as Chrome and Firefox, will show the State field with an asterisk indicating it is a required field.

Assign Category Action in Campaigns Search Does Not Function

Campaign Builder
Last Updated: 10/06/2017

Issue Number: 880487

Date Reported:
09/01/2017

Summary:
When attempting to assign a category to a list of campaigns from the Actions menu, the Apply Category function in the action Dropdown does not operate.

Customerhub Password Reset Emails are not sending

Last Updated: 08/04/2017

Issue Number: 851988

Date Reported:
08/04/2017

Summary:
We are investigating the cause of Customerhub password reset emails not being sent. Please check back here for updates.

Videos Uploaded to CustomerHub stuck in the Fetching status

Last Updated: 08/04/2017

Issue Number: 851786

Date Reported:
08/04/2017

Summary:
We are currently investigating the cause of videos uploaded into CustomerHub get stuck in the Fetching status. Please check back here for updates.

Saved Task Note Report Not Honoring "Assigned To" or "Created By" or "Task Type" Field Criteria, and Actions Aren't Honoring the Criteria Either

Admin
Last Updated: 07/17/2017

Issue Number: 813986

Date Reported:
06/22/2017

Summary:
If you run the Task Note Reporting using "Assigned To" or "Created By" as search criteria, and then save that report, the saved report will not respect the "assigned to" criteria you used, and will instead display tasks assigned to (or created by) any user.

Alternative Solution:
Do not use a saved task note report, and instead run the search from scratch

Legacy Order Form Orders Achieve Purchase Goals Twice

Campaign Builder
Last Updated: 07/20/2017

Issue Number: 511047

Date Reported:
08/02/2016

Summary:
Clear and Concise Description: When you place an order via a legacy order form, it will achieve Campaign Purchase Goals twice. This does not happen with non-legacy order forms, non-legacy shopping cart orders, or legacy shopping cart orders.

Some Touchscreen Devices Are Unable to Click Blue Reporting Icons in Campaign Builder

Campaign Builder
Last Updated: 08/30/2017

Issue Number: 750343

Date Reported:
04/10/2017

Summary:
We are seeing reports of touchscreen computers unable to select the blue icons to view reporting in Campaign Builder. The icons do not appear, even when a mouse is being used.

Alternative Solution:
Disabling Touch Events API in Chrome allows the icons to appear and function when using a mouse. Disabling touch functions in Firefox, or disabling the touchscreen function on the computer will also allow the icons to function.

ISSUE RESOLVED: No results appearing under Previously Sent tab when creating an email broadcast

Last Updated: 01/10/2018

Issue Number: 1003544

Date Reported:
01/09/2018

Summary:
Tuesday, January 9th, 2018 7:30 AM (MST) We are currently investigating the cause of Previously Sent email template no longer appearing when creating a new email broadcast. Currently when creating a new email broadcast and selecting the Previously Sent tab of templates, no results display. Tuesday, January 9th, 2018 3:30 PM (MST) We have Identified the cause of the error and are actively developing a solution. Early estimates for a resolution is that we will have a fix deployed within the next 6-12 hours. Tuesday, January 9th, 2018 5:00 PM (MST) We are deploying a fix for this issue and expect to have all application updated by 10:00 PM (MST). This issue does not impact our APAC customers. Wednesday, January 10th, 2018 11:00 AM(MST) This issue was resolved for all apps as of 10:30 PM, January 9th, 2018. No data was lost with this issue; this was only a display issue.

Alternative Solution:
This issue does not impact the ability to send broadcasts or using an email template. Once the fix has been deployed, the previously sent emails will be available for use.

Navigation submenu and Favorites icon not loading for some apps

Last Updated: 10/06/2017

Issue Number: 885010

Date Reported:
09/07/2017

Summary:
We are currently investigating reports of some applications not displaying submenus or the Favorite icon.

Test Emails from Campaign Builder are intermittently not attempting to send

Campaign Builder
Last Updated: 06/12/2017

Issue Number: 559920

Date Reported:
09/19/2016

Summary:
Campaign builder test emails are failing to send when using the default builder.

Alternative Solution:
We recommend creating a test contact and adding them to the campaign. Campaign items can be selected to "send now" from the contact record campaign tab.

April Update: Infusionsoft Community Maintenance

Apps/API
Last Updated: 04/10/2017

Issue Number: 552671

Date Reported:
09/12/2016

Summary:
The wait is over! Check out our new and improved community at: http://community.infusionsoft.com/

Unable to search for companies with apostrophes in their name

CRM
Last Updated: 11/16/2017

Issue Number: 826049

Date Reported:
07/07/2017

Summary:
When searching for a company with an apostrophe in the name, an error is produced and no results populate.

ISSUE RESOLVED: Application and Email Slowness

Last Updated: 10/06/2017

Issue Number: 893189

Date Reported:
09/16/2017

Summary:
Saturday, September 16th, 2017 12:00pm MST We are currently investigating the cause of some applications and broadcasts experiencing slowness. Saturday, September 16th, 2017 2:00pm MST We are continuing to investigate the cause of slowness. There is no ETA at this time. Saturday, September 16th 5:30 PM MST We have resolve the issue causing application/email slowness. We apologize for any inconvenience this may have caused. Please check back here for updates.

Tags created in the email builder and added to a category are not applied.

Broadcast
Last Updated: 10/06/2017

Issue Number: 887753

Date Reported:
09/11/2017

Summary:
When creating a new tag in the email builder and assigning to a category the tag is created but is not applied to contacts that click the link the tag is associated with.

Alternative Solution:
Create tag outside of the email and then selecting it in the email. Or create the tag in the email without a category. Then move the tag to the desired category after the email is sent.

Link click goals prompting missing ) after argument list error.

Last Updated: 04/13/2017

Issue Number: 581221

Date Reported:
10/10/2016

Summary:
Attempting to edit a link click goal with usually prompt an error stating: Missing ) after argument list

Some Starter Edition applications do not have the menu option for 'Admin > Users'.

Last Updated: 09/08/2017

Issue Number: 884510

Date Reported:
09/07/2017

Summary:
Some Starter Edition applications do not have the menu option for 'Admin > Users'. And some do show that menu option.

ISSUE RESOLVED: Campaign HTTP Post Processes are triggering a [Corrupt User] error

Campaign Builder
Last Updated: 12/16/2017

Issue Number: 981950

Date Reported:
12/14/2017

Summary:
Thursday, December 14th, 2017 6:30 AM (MST) We are currently investigating the cause of HTTP Posts showing an error of (Corrupt User) and failing to trigger. This means that if a contact fills out a web form(or achieves any goal), and there is a sequence that sends an HTTP Post with their contact information to another system, that action will not run. The web form information will still be captured in your Infusionsoft application. We are actively working to resolve this issue. Thursday, December 14th, 2017 9:15 AM (MST) We have identified the cause of the error and are actively developing a solution. Thursday, December 14th, 2017 11:30 AM (MST) We continue to develope a solution for this issue. Early estimates for a resolution is that we will have a fix deployed within the next 6-12 hours. Thursday, December 14th, 2017 3:30 PM (MST) We are in the process of deploying the fix for the issue. ETA to completion is approx 2 hours Thursday, December 14th, 2017 6:00pm (MST) The resolution ETA has been adjusted to approx 8:00PM (MST) today Please check back here for updates. Thursday, December 14th, 2017 7:30pm (MST) The issue has been resolved. More information can be found here: https://help.infusionsoft.com/campaign-builder-http-posts-triggering-corrupt-user-error

Alternative Solution:
HTTP Posts can be manually resent from a Contact Record / Recent Campaign History by clicking on the contact.funnel button: https://www.screencast.com/t/XAeCJUDv HTTP Posts can also be applied to multiple contacts using CRM / Search / Actions / Apply Action Set / and selecting Send HTTP Post to another server More information can be found here: https://help.infusionsoft.com/campaign-builder-http-posts-triggering-corrupt-user-error

Infusionsoft System Maintenance September 15th and 16th

Last Updated: 10/13/2017

Issue Number: 887789

Date Reported:
09/11/2017

Summary:
In order to improve our software for you and your customers, Infusionsoft is scheduled for brief maintenance on Friday, September 15th from 8:00pm to 4:00am MST and Saturday, September 16th from 8:00pm to 4:00am. You may experience intermittent issues accessing Infusionsoft during this time. Please check back here for status updates. We apologize for the inconvenience and appreciate your patience

ISSUE RESOLVED: Cannot Add New Users to Applications

Admin
Last Updated: 09/16/2017

Issue Number: 888446

Date Reported:
09/12/2017

Summary:
Tuesday, September 12, 2017 10:00am MDT We are currently experiencing an issue where new users are unable to be invited to applications. Tuesday, September 12, 2017 11:00am MDT We have identified the cause of the issue and are currently developing a fix. ETA for resolution is approx 11:00 pm MDT September 12, 2017 Tuesday, September 12, 2017 11:00pm MDT The issue has been resolved. We apologize for any inconvenience this may have caused.

Alternative Solution:
Asia Pacific (APAC) applications are not affected by this issue.

POP Inbox Not Displaying New Emails

Main Nav
Last Updated: 10/16/2017

Issue Number: 896172

Date Reported:
09/19/2017

Summary:
In the POP Inbox, after clicking the Get Email button, it shows a [completed successfully] message but does not display the emails in the inbox.

Fields labels not appearing in responsive landing pages for some custom field types

Campaign Builder
Last Updated: 10/06/2017

Issue Number: 323665

Date Reported:
02/19/2016

Summary:
Fields labels not appearing in the newer responsive Landing Pages for some custom field types when you drag a field into the Landing Page. Here is a list of custom fields that are affected: Date Date/Time Day of Week Drilldown Month List Box Radio Dropdown State User User List Box Yes/No

Alternative Solution:
You can add a Paragraph snippet just above the custom field. And utilize that Paragraph as a label for the Custom Field.

Copied campaigns with unconfigured decision diamonds will not publish

Campaign Builder
Last Updated: 01/04/2018

Issue Number: 898239

Date Reported:
09/21/2017

Summary:
When copying a campaign with an unconfigured decision diamond, the copied campaign will never be able to open the decision diamond and will never be able to publish.

If Users are utilizing the same email address within application the FROM field in a single email will only display the most recently added user

CRM
Last Updated: 01/04/2018

Issue Number: 408597

Date Reported:
04/27/2016

Summary:
If user records are utilizing the same primary email address then single emails only acknowledge the highest user ID. Campaign and broadcast FROM dropdowns still show all users.

Updating a contact via REST, sets the contact Date Created value to null

Apps/API
Last Updated: 11/16/2017

Issue Number: 894048

Date Reported:
09/18/2017

Summary:
Updating a contact via REST, sets the contact Date Created value to null

ISSUE RESOLVED: Customerhub url from manage accounts is directing to .com instead of .net

CustomerHub
Last Updated: 06/30/2017

Issue Number: 819967

Date Reported:
06/30/2017

Summary:
We are experiencing an issue where Infusionsoft users attempting to login to Customerhub via Manage Accounts will be directed to a [Server Not Found] page.

Alternative Solution:
After clicking the Customerhub link from Manage accounts, edit the URL (web address) from: https://appname.customerhub.COM/admin to: https://appname.customerhub.NET/admin This issue does not affect member logins.

ISSUE RESOLVED: Some Users are seeing an Uh Oh! Error when attempting to login

Last Updated: 07/05/2017

Issue Number: 820081

Date Reported:
06/30/2017

Summary:
We are currently investigating the cause of some users receiving an [Uh oh! Looks like something went wrong!] error when attempting to login. 6/30/2017 4:40 PM MST We have identified the cause of the error and will be applying a fix with the 6/30 system maintenance. 6/30/2017 7:00PM MST The system maintenance has resolved the main cause of the error and will be resolved for most users that experienced it. We found the issue may occur again intermittently and are working towards identifying that cause. 7/2/2017 2:00pm MST We have applied an update to correct and instances of the Uh Oh error. We will continue to works towards providing a permanent solution. Please check back here for updates.

Merge Fields do not work in the From: address for NEW email Builder.

Broadcast
Last Updated: 12/07/2017

Issue Number: 633087

Date Reported:
12/01/2016

Summary:
Merge Fields do not work in the [from] address for NEW email Builder.

Alternative Solution:
If you need to use a merge field for the "From:" address you will need to use the classic emails.

Saves reports not retaining the start date of date ranges

E-Commerce
Last Updated: 04/11/2017

Issue Number: 705660

Date Reported:
02/17/2017

Summary:
Reports that were created with date ranges previously to the February release are getting the start date stripped.

Alternative Solution:
re-entering the date and saving fixes the problem

Campaign Opportunities Created in Stage with Multiple Checklist Items will Display Duplicates

Campaign Builder
Last Updated: 12/07/2017

Issue Number: 807415

Date Reported:
06/15/2017

Summary:
Opportunities created from Campaign into a stage that has a Checklist with multiple options, will create the Opportunity and display duplicates of those checklist options.

Assign Category Action in Campaigns Search Does Not Function

Campaign Builder
Last Updated: 10/19/2017

Issue Number: 909264

Date Reported:
10/05/2017

Summary:
When attempting to assign a category to a list of campaigns from the Actions menu, the Apply Category function in the action Dropdown does not operate.

Clicking the Reset Failed Attempts button does not allow orders to attempt another charge.

E-Commerce
Last Updated: 08/30/2017

Issue Number: 515381

Date Reported:
08/05/2016

Summary:
The Reset Failed Attempts Button on Order Records Is not Resetting Failed Attempts, Causing Orders To Not Continue Autocharging This issue will be resolved with our upcoming August Update scheduled to be release in early August.

CustomerHub System Maintenance Wednesday, July 26th

Last Updated: 07/27/2017

Issue Number: 841224

Date Reported:
07/24/2017

Summary:
In order to improve our software for you and your customers, CustomerHub is scheduled for brief maintenance on Wednesday, July 26th from 9:00 pm to 11:00 pm MST. You may experience intermittent issues accessing CustomerHub during this time. We apologize for the inconvenience and appreciate your patience.

CustomerHub System Maintenance Monday, July 3

Last Updated: 07/05/2017

Issue Number: 821847

Date Reported:
07/03/2017

Summary:
In order to improve our software for you and your customers, Customerhub is scheduled for brief maintenance on Monday, July 3rd from 3:30pm to 4:00pm MST. You may experience intermittent issues accessing Customerhub during this time. Please check back here to stay informed on any status updates. We apologize for the inconvenience and appreciate your patience.

Infusionsoft System Maintenance Wednesday, August 9th 2017

Last Updated: 08/09/2017

Issue Number: 855747

Date Reported:
08/08/2017

Summary:
In order to improve our software for you and your customers, Infusionsoft is scheduled for brief maintenance on August 9th 2017 from 12:40 am to 12:50am MST. You may experience intermittent issues accessing Infusionsoft during this time. Please check back here to stay informed on any status updates. We apologize for the inconvenience and appreciate your patience.

Unable to upload files to campaign fulfillment lists

Campaign Builder
Last Updated: 12/07/2017

Issue Number: 687013

Date Reported:
01/30/2017

Summary:
Clicking the "upload" button to upload an attachement for a campaign fulfillment list does not populate a window to select a file. Instead, the screen goes grey and no edits are able to be made to the campaign unless the page is refreshed.

Alternative Solution:
Files are still able to be uploaded via the app's Filebox and then attached to Fulfillment Lists by selecting the file from the dropdown menu.

System Maintenance: Friday June 30, 2017

Last Updated: 07/03/2017

Issue Number: 819624

Date Reported:
06/29/2017

Summary:
In order to improve our software for you and your customers, Infusionsoft is scheduled for brief maintenance on Friday June 30 from 6:00pm to 7:00pm MST. You may experience intermittent issues accessing Infusionsoft during this time. Please check back here for updates stay informed on any status updates. We apologize for the inconvenience and appreciate your patience

Enter button not working in Advanced Contact Search

Last Updated: 10/06/2017

Issue Number: 883366

Date Reported:
09/06/2017

Summary:
Enter button not working in Advanced Contact Search. User can no longer press enter in a search to get their results. This is only affecting the Advanced Contact search and also the Company Search. Using the Quick Search for Contacts and Companies works fine.

Alternative Solution:
Using the Quick Search for Contacts and Companies works fine. This is only affecting the Advanced Contact search and also the Company Search.

Order Forms are producing errors when navigating the order form

E-Commerce Setup
Last Updated: 04/10/2017

Issue Number: 745581

Date Reported:
04/04/2017

Summary:
The following error can be seen when viewing the console of an order: Uncaught TypeError: Infusion.Ecomm.OrderForms.initPaymentSelection is not a function at HTMLDocument.<anonymous>

Some content in BARD emails is still being hidden after emails are sent

Last Updated: 11/16/2017

Issue Number: 891812

Date Reported:
09/14/2017

Summary:
Some content in BARD emails is being hidden after emails are sent. Line breaks present between font type names in the sourcecode of emails after being sent is causing paragraphs to be hidden in some ESPs such as Hotmail and Gmail

CustomerHub System Maintenance Thursday, April 20th

Last Updated: 05/23/2017

Issue Number: 756526

Date Reported:
04/18/2017

Summary:
In order to improve our software for you and your customers, CustomerHub is scheduled for brief maintenance on Thursday, April 20th from 9:00 pm to 9:30 pm MST. You may experience intermittent issues accessing CustomerHub during this time. We apologize for the inconvenience and appreciate your patience.

ISSUE RESOLVED: Duplicate/Multiple orders created from order form submissions

E-Commerce
Last Updated: 04/17/2017

Issue Number: 703065

Date Reported:
02/15/2017

Summary:
Order Forms with custom code can sometimes take sometime to process which therefore allows the contact to hit place order multiple times.

Alternative Solution:
Limit the use of custom code in order forms.

ISSUE RESOLVED:Web Forms, Landing Pages, and Internal Forms are not applying tags

Campaign Builder
Last Updated: 01/15/2018

Issue Number: 1003732

Date Reported:
01/09/2018

Summary:
Tuesday, January 9th, 2017 We are currently experiencing a software issue where Tags that are applied from Radio Button and Checkbox snippets are not applying when the an Landing page, Internal or Web form is submitted. This issue does not affect campaign processes that apply/remove tags from within a sequence. Tuesday, January 9th, 2018 4:00 PM (MST) We have Identified the cause of the error and are actively developing a solution. Early estimates for a resolution is that we will have a fix deployed within the next 6 hours. Please check back here for updates.

Alternative Solution:
We continue to investigate if we can apply a retroactive fix. More information will be provided as we progress.

Customerhub Password Reset Emails and Invitations Delayed

Last Updated: 09/08/2017

Issue Number: 883764

Date Reported:
09/06/2017

Summary:
Wednesday September 6, 2017 1:50pm PST The service we utilize to send Customerhub password reset emails (members) and user invitations is currently experiencing a system issue that is causing delays in emails to be sent. Please check back here for updates.

Legacy emails do not copy from another campaign

Campaign Builder
Last Updated: 04/24/2017

Issue Number: 702704

Date Reported:
02/15/2017

Summary:
When trying to [Copy from Campaign] for a legacy email in the Campaign Builder, there is no response and the email does not copy in.

Legacy emails do not copy from another campaign

Campaign Builder
Last Updated: 04/24/2017

Issue Number: 702704

Date Reported:
02/15/2017

Summary:
When trying to [Copy from Campaign] for a legacy email in the Campaign Builder, there is no response and the email does not copy in.

Merge Fields do not Work in the To Address Field in the New Email Builder

Campaign Builder
Last Updated: 10/19/2017

Issue Number: 763156

Date Reported:
04/25/2017

Summary:
When creating or editing an email using the new email builder, the To field does not allow for using a merge field. It will display an error stating to use a valid email address instead.

ISSUE RESOLVED: Infusionsoft.com domain currently listed on Spamhaus DBL

Last Updated: 10/17/2017

Issue Number: 917699

Date Reported:
10/16/2017

Summary:
Infusionsoft.com domain is currently listed on the Spamhaus DBL. All email sent from your application comes from the Infusionmail domain but if your email content contains infusionsoft.com links, you may be impacted. We are actively working with Spamhaus to delist our domain. Updates will be posted here as they become available Monday October 16, 2017 As of approx. 2:30 pm Arizona time, the Infusionsoft.com domain has been delisted from Spamhaus DBL.

Duplicate invoices are being sent to contacts

E-Commerce
Last Updated: 08/30/2017

Issue Number: 856079

Date Reported:
08/09/2017

Summary:
In instances where an invoice would be sent to contact, two identical invoices are sent instead of a single invoice 8/14/2017 - We have discovered the cause of the error and are in the process of developing a solution. Estimated resolution will be approx 10:00pm 8/14/2017 and 11:00 am 8/15/2017 for our Asia Pacific applications.

Saved Searches are returning a blank response body for getSavedSearchResultsAllFields and getSavedSearchResults for some reports

Apps/API
Last Updated: 08/30/2017

Issue Number: 800894

Date Reported:
06/08/2017

Summary:
Blank search results are being returned for the search service for all fields SearchService.getSavedSearchResultsAllFields. Alternatively the SearchService.getSavedSearchResults can be used to pull a list. This happens for the following: Contact Search Referral Partner Referral Report Opportunity Search Campaign Contacts Report Click Through Percentage Search By Contact Click Through Percentage Search By Email Sequence Step Recipients Customer Lifetime Value Report All other searches and reports have been tested and are not effected by this issue

Alternative Solution:
SearchService.getSavedSearchResults will currently work with these searches and reports if ScoreId1 isn't a returned field

Creating an Order from within an Opportunity Record error

CRM
Last Updated: 10/19/2017

Issue Number: 742745

Date Reported:
03/31/2017

Summary:
While attempting to create an Order via an Opportunity record, a [Page Not Found] error will occur and the order does not get created. https://www.screencast.com/t/fDztYBbB5

Alternative Solution:
The order can be manually created from within the Contact record, Orders tab.

ISSUE RESOLVED: Infusionsoft Payments 2001 AVS Mismatch Error Codes

Last Updated: 08/17/2017

Issue Number: 856885

Date Reported:
08/09/2017

Summary:
We are investigating why some Infusionsoft Payments payments are failing and returning a 2001 response code (AVS mismatch) despite the billing address matching with the credit card. This will be updated once the Infusionsoft Payments Engineering Team investigates and releases their findings. Wednesday, August 16th 11:00am Arizona time - The AVS mismatch error was being returned on attempted transactions with Credit Cards that did not list a country. We have released an update that has resolved this issue. If you encounter any new instances of this issue, please reach out to our Support team. Please check back here for more details.

Contact Creation Delays on Beta Landing Page Submissions

Campaign Builder
Last Updated: 10/19/2017

Issue Number: 917676

Date Reported:
10/16/2017

Summary:
When filling out a Beta landing page in the application, the contact submitted through the landing page is not created in Infusionsoft right away. Our Development team is currently investigating the issue.

Alternative Solution:
Form submission information is still presently being received but contact creation may be delayed. These delays are being investigated but contacts should be created as these submissions are processed.

HTML code for a web form does not include Snippets

Campaign Builder
Last Updated: 07/20/2017

Issue Number: 677118

Date Reported:
01/19/2017

Summary:
Any of the items on the snippets tab of a web form are not actually included in the HTML for the web form. After adding one of these snippets and publishing the web form the HTML code sytled or unsytled are not included.

Alternative Solution:
Use the javascript or hosted version of the web form.

ISSUE RESOLVED: Some Users are unable to connect thier IDs to IS apps or Customerhub

Last Updated: 09/06/2017

Issue Number: 878513

Date Reported:
08/31/2017

Summary:
We are currently investigating the cause of some users being unable to connect their Infusionsoft IDs to applications or Customerhub. https://www.screencast.com/t/JvJmKoEpHT At this time no ETA is available but are anticipating having a solution implemented by 6:00pm MST Thursday August 31st. 4:00pm MST This issue has been resolved. You may need to have your admin re-send the email invitation. Please check back here for updates.

Paypal Payflow Pro Credentials are not being saved

E-Commerce Setup
Last Updated: 05/04/2017

Issue Number: 765500

Date Reported:
04/27/2017

Summary:
When entering credentials into the paypal payflow pro fields in payment types and saving the page, then the page returns as saved but the credentials are not saved. If you currently have Payflow Pro credentials entered this will not impact you. But please do not save the payment types page until this is resolved.

Some reports/searches criteria is reset after using [Back to report] links

Broadcast
Last Updated: 10/19/2017

Issue Number: 642261

Date Reported:
12/12/2016

Summary:
In some reports and searches, when a record is opened and a [Back to report] link is used to navigate back, the reports criteria is reset instead of the results being repopulated

Contact email history displaying created date/time instead of sent date/time

CRM
Last Updated: 10/13/2017

Issue Number: 878664

Date Reported:
08/31/2017

Summary:
Contact email history displaying created date/time instead of sent date/time for broadcasts. This happens if you create a broadcast and then schedule it to go out in the future. When the email is sent out the contact record should show the the sent date and time but it is displaying the date and time that the broadcast was created.

ISSUE RESOLVED: Searches returning inaccurate results

Admin
Last Updated: 07/20/2017

Issue Number: 830332

Date Reported:
07/12/2017

Summary:
We are seeing issues with multiple reports in the application [Orders search, Campaign Contacts report, Task Note Report, Call History Summary, etc] where an initial search will return accurate results, but clicking Edit Criteria/Columns and altering the criteria will not return accurate results. Criteria and results may also change when clicking another page on the search results, or by sorting by a column. 7/13/2017 4:00 PM Arizona time - We have identified the root cause of the issue and are currently developing a solution. 7/14/2017 8:00 AM Arizona time - Development for a solution is ongoing with an anticipated resolution of 10:00 PM Arizona tonight. This ETA may be adjusted. As of 7/14/2017 9:00 PM Arizona time and 7/15/2017 11am Arizona time (Asia/Pacific Applications) the issue has been resolved. We found this issue affected the following reports and criteria combinations: -Campaign Contacts Report - Sequence Stop Date, Sequence Start Date -Orders Search - Order Title -Call History Summary - Action Type -Task Note Report - Task Type -Email broadcasts Report - Follow-up Sequence field * If any of the above saved searches/reports were created within the affected time frame, we recommend reviewing the criteria and re-saving it.

Alternative Solution:
As of 7/14/2017 9:00 PM Arizona time and 7/15/2017 11am Arizona time (Asia/Pacific Applications) the issue has been resolved. We found this issue affected the following reports and criteria combinations: -Campaign Contacts Report - Sequence Stop Date, Sequence Start Date -Orders Search - Order Title -Call History Summary - Action Type -Task Note Report - Task Type -Email broadcasts Report - Follow-up Sequence field * If any of the above saved searches/reports were created within the affected time frame, we recommend reviewing the criteria and re-saving it.

System Maintenance: Thursday July 7, 2017

Last Updated: 07/06/2017

Issue Number: 824621

Date Reported:
07/06/2017

Summary:
In order to improve our software for you and your customers, Infusionsoft is scheduled for brief maintenance on Thursday July 7, 2017 from 10:00am to 10:15am MST. You may experience intermittent issues accessing Infusionsoft during this time. 10:10am MST The maintenance has successfully completed. Please check back here to stay informed on any status updates. We apologize for the inconvenience and appreciate your patience.

ISSUE RESOLVED: Signin.infusionsoft.com Error

Last Updated: 07/13/2017

Issue Number: 827433

Date Reported:
07/10/2017

Summary:
We are currently investigating the cause of our general signin page displaying a [Health OK] error or appearing as unavailable. Please check back here for updates.

Alternative Solution:
Please navigate to the APPNAME.infusionsoft.com for direct access to your application.

Action to Print Labels produces a blank document

CRM
Last Updated: 08/03/2017

Issue Number: 821806

Date Reported:
07/03/2017

Summary:
Action to Print Labels produces a blank document. No contact information is merging into the document.

Alternative Solution:
Currently the only way to create labels is to export the names and addresses of the contacts and manually create the labels following the mail merge steps for MS Word: https://support.office.com/en-us/article/Create-and-print-labels-using-mail-merge-276a2cd1-74d2-43d0-ab5a-b90460358ad5

Unable to configure rule criteria for tags in decision diamonds

Last Updated: 01/19/2018

Issue Number: 1011373

Date Reported:
01/16/2018

Summary:
When configuring a decision diamond's rule based on tag criteria, the diamond does not generate a list of existing tags to select from. This issue does NOT affect the functionality of existing decision diamonds.

Unable to access Manage from application

Main Nav
Last Updated: 10/06/2017

Issue Number: 850773

Date Reported:
08/03/2017

Summary:
We are currently investigating the cause of some users not being able to access the Manage Accounts area from the link within Infusionsoft.

Alternative Solution:
Please use the below link to directly access your Account Central page. https://accounts.infusionsoft.com/app/central/home

Customerhub Video Status

CustomerHub
Last Updated: 10/30/2017

Issue Number: 935344

Date Reported:
10/26/2017

Summary:
Recently uploaded videos to Customerhub are taking an excessive amount of time to process/encode. Videos will be added to a queue and you may see high video queue volumes. We are actively working to identify the cause. Please check back here for updates. Friday, October 27th, 2017 We have identified the cause the slow processing and have implemented a fix. In order the address the high queue volumes we have also added additional encoders.

Alternative Solution:
At this time there is no alternative solution. Once we have identified the cause, we will add more processors to handle the large queue volume.

Campaign Report not displaying correct results

Campaign Builder
Last Updated: 11/16/2017

Issue Number: 932197

Date Reported:
10/23/2017

Summary:
When you click on the Reporting tab and then click on the blue people icon the list that is returned does not show the correct contacts to align with the number displayed in the campaign view.

Alternative Solution:
After you click on the blue people icon, click on edit criteria/columns. Then scroll down to stop date and remove the dates. You may also want to deselect queued and done from the criteria depending on the data you are wanting.

Infusionsoft System Maintenance Friday, July 28th

Last Updated: 07/31/2017

Issue Number: 841593

Date Reported:
07/25/2017

Summary:
In order to improve our software for you and your customers, Infusionsoft is scheduled for brief maintenance on Friday, July 28th from 6:00pm to 7:00pm MST. You may experience intermittent issues accessing Infusionsoft during this time. Please check back here to stay informed on any status updates. We apologize for the inconvenience and appreciate your patience.

Internal forms used to add/update email fields are setting the email status to non-marketable

CRM
Last Updated: 07/20/2017

Issue Number: 834514

Date Reported:
07/17/2017

Summary:
We are currently investigating the cause of email address statuses not getting set to [unconfirmed marketable] when the email addresses is entered/updated using an Internal Form. Please check back here for updates.

Alternative Solution:
Adding contacts using the quick-add or standard form will set the contacts to the marketable status

Blank widgets are present on some user's dashboards that cannot be removed.

Main Nav
Last Updated: 08/30/2017

Issue Number: 843213

Date Reported:
07/26/2017

Summary:
Blank widgets are present on some user dashboards that cannot be removed/deleted. We are currently investigating the cause.

Spam score is not displaying in marketing templates, campaign builder legacy emails and classic broadcasts

Marketing
Last Updated: 10/19/2017

Issue Number: 836761

Date Reported:
07/19/2017

Summary:
Spam score is not displaying in marketing templates, campaign builder legacy emails and classic broadcasts We are currently investigating the cause.

UPS Shipping not loading/connecting

E-Commerce Setup
Last Updated: 08/03/2017

Issue Number: 849457

Date Reported:
08/02/2017

Summary:
The UPS integration attempts to connect and shows loading for a brief time and then never loads.

Alternative Solution:
Set up another Shipping Option that is not UPS.

ISSUE RESOLVED: Spaces Added at end of Hyperlinks and Styled Text When Email is Sent

Broadcast
Last Updated: 08/17/2017

Issue Number: 855363

Date Reported:
08/08/2017

Summary:
When an email is sent from the application, text in the email that has had its formatting changed in some way (color, bold, italics, hyperlinking) may have a space that appears after it. This is happening with the Drag & Drop builder, the New Email Builder, and the HTML/Code builders for both. 8/14/2017 We have discovered the cause of the error and are in the process of developing a solution. Estimated resolution will be approx 10:00pm 8/14/2017 and 11:00 am 8/15/2017 for our Asia Pacific applications.

ISSUE RESOLVED: Infusionsoft Payments Error 1003 when Credit Card CVC begins with 0

Last Updated: 08/17/2017

Issue Number: 858857

Date Reported:
08/11/2017

Summary:
We are currently investigating the cause of Infusionsoft Payments triggering error (1003 (1003): Invalid parameter cvv) when the credit card cvc begins with 0. 8/14/2017 7:00am Arizona time - We have discovered the cause of the error and are in the process of developing a solution. Estimated resolution will be approx 10:00pm 8/14/2017 and 11:00 am 8/15/2017 for our Asia Pacific applications. 8/15/2017 10:00 am - We have resolved the issue that caused error 1003 if the credit card cvv (or CVC) began with zero. If your application has been identified as being affected by this issue, you will receive an in-app notification with details the next time you log in. Please check back here for updates.

ISSUE RESOLVED: Customerhub Uploaded Videos do not display preview or play

CustomerHub
Last Updated: 10/20/2017

Issue Number: 929341

Date Reported:
10/19/2017

Summary:
We are currently investigating an issue with recently uploaded video and audio files not displaying or playing in Customerhub. Preliminary results point to an issue with our file hosting provider. Please check back here for updates.

Alternative Solution:
Any files uploaded during the affected time frame will need to be re-uploaded

POP Inbox Not Displaying New Emails

Main Nav
Last Updated: 09/14/2017

Issue Number: 866382

Date Reported:
08/18/2017

Summary:
In the POP Inbox, after clicking the Get Email button, it shows a [completed successfully] message but does not display the emails in the inbox.

ISSUE RESOLVED: Infusionsoft Mobile - Upload Failed Error

Last Updated: 08/23/2017

Issue Number: 869159

Date Reported:
08/22/2017

Summary:
August 22, 2017 9:00am We are currently investigating the cause of Infusionsoft Mobile displaying errors 601/2/4 in various areas of the application, such as using SNAP feature to add a contact.

API: Tasks and Appointments REST Hooks

Last Updated: 08/25/2017

Issue Number: 869631

Date Reported:
08/22/2017

Summary:
We have identified a system issue where the Tasks and Appointments REST Hooks can cause performance issues within some applications. As an immediate solution, we will be disabling the resthook for approximately 24 hours while we develop the fix. Please check back here for updates.

ISSUE RESOLVED/UPDATED: Email performance and delays

Last Updated: 08/30/2017

Issue Number: 875295

Date Reported:
08/29/2017

Summary:
Tuesday, August 29th 5:30am MST We have discovered and are currently investigating the cause of a delay in emails being delivered. The emails will show as Sent in the application however the contact will not immediately receive the email. The can affect broadcasts, campaign builder and test emails. Tuesday, August 29th 8:00am MST The issue causing email delays has been resolved. All emails that were sent during the affected time frame have successfully sent from our servers. The issue occurred from Monday, August 28th 10:00pm MST through Tuesday, August 29th at 8:00am MST Tuesday 10:30am MST - We continue to investigate if any email loss occurred during the affected time frame. We recommend re-sending any time sensitive broadcasts that were scheduled/sent between Monday, August 28th 10:00pm MST through Tuesday, August 29th at 8:00am MST. Please check back here for updates.

Saved Search Dropdown Not Showing Before a Search

CRM
Last Updated: 08/31/2017

Issue Number: 875843

Date Reported:
08/29/2017

Summary:
When accessing a search in the application, the Saved Search dropdown does not appear until an actual search is run. Tuesday August 29th We have identified the cause of the dropdown not appearing and are currently working towards a solution. Please check back here for updates.

Alternative Solution:
Running a search will have the dropdown show after a search is run.

Quick-Add Contact Button Requires More Than One Click to Display

CRM
Last Updated: 01/18/2018

Issue Number: 958418

Date Reported:
11/17/2017

Summary:
When clicking to add a contact using the Quick-Add function in the application (the plus icon at the top-right), clicking the icon may not bring up the window to enter contact information until it is clicked a second time. Clicking outside of the window also does not dismiss the window as it once did.

504 Gateway Timeout Errors -- RESOLVED

Last Updated: 11/21/2017

Issue Number: 958556

Date Reported:
11/17/2017

Summary:
At about 4:47PM MST, we identified a problem causing 504 Gateway Timeout Errors, preventing users from accessing their applications. As of 5:16PM MST, the problem was resolved, and all applications should be functioning normally

Cloning campaign that has an email with a blank hyper link results in error [Failed to copy graph]

Campaign Builder
Last Updated: 12/07/2017

Issue Number: 951176

Date Reported:
11/10/2017

Summary:
Cloning campaign that has an email with a blank hyper link results in error [Failed to copy graph]

Alternative Solution:
The error is appearing because there is a hyperlink that has no link in it. The link need to be unlinked or a URL needs to be added to the hyperlink.

ISSUE RESOLVED: Broadcast Report Bounced Stats

Last Updated: 08/24/2017

Issue Number: 869944

Date Reported:
08/22/2017

Summary:
We have identified an issue that caused some Email Broadcast Reports to not show the number of email bounces. This issue is visual only and we are in the process of running an update to have the statistics recalculated for the affected applications. The update is expected to be completed over the next 72 hours and no additional action is needed on your part. We apologize for any inconvenience this may have caused.

Beta: New Landing Pages Redirecting Users to Marketo

Last Updated: 08/24/2017

Issue Number: 870504

Date Reported:
08/23/2017

Summary:
We are currently investigating the cause of New Landing Pages directing users to a [connection not secure] page, Marketo Login page. Previously published NLP will continue to function as normal and contacts will be able to successfully submit the form. We are looking at having a solution implemented by Thursday, August 24th

Campaign Purchase Goals Not Running for Legacy Order Forms if Products or Tax are Configured a Certain Way

Legacy
Last Updated: 01/19/2018

Issue Number: 871084

Date Reported:
08/23/2017

Summary:
If a Legacy Order form is configured with a one-time product with a subscription or tax, purchasing the product will not trigger campaign purchase goals. The payment plan in the order may not have the one-time product as the first item charged, which may have an effect on how goals trigger. If the order form does not charge sales tax, or if the order form is just selling a subscription, the purchase goals will trigger.

Alternative Solution:
Success actions on Legacy Order Forms will still trigger, so a tag can be applied there and that can trigger a campaign.

ISSUE RESOLVED: Unable to install Campaigns from the Marketplace.

Campaign Builder
Last Updated: 08/31/2017

Issue Number: 876885

Date Reported:
08/30/2017

Summary:
When trying to install campaigns from the Campaign Marketplace you will get an error message saying: ([Something's gone awry] Contact support for assistance} and the Campaign will not be able to be downloaded. We are aware of this issue and are working to resolve it as soon as possible. There is no workaround at this time.

Alternative Solution:
If you continue to see the error, please clear your browser cache and try again.

ISSUE RESOLVED: Infusionsoft and Proofpoint Email Deliverability

Last Updated: 11/07/2017

Issue Number: 916533

Date Reported:
10/13/2017

Summary:
We are currently investigating our email deliverability with ESPs that use Proofpoint, eg. icloud/me mail. We are actively working to have the blocks removed and have made internal adjustments to keep email loss minimal. Friday, October 20th - The majority of IP addresses have had the block removed (98%). We are continuing to work with Proofpoint to have full resolution. Wednesday, November 1st - We are continuing to reach out to Proofpoint to have the remaining blocks removed. Monday, November 6th - As of approx. 10:45am (Arizona time) the issue has been fully resolved.

Some web form submissions are being duplicated

Last Updated: 11/16/2017

Issue Number: 935619

Date Reported:
10/26/2017

Summary:
Web form submissions are duplicating sporadically for some customers, resulting in either two form submissions being logged under a contact or duplicate contacts being created.

Status: Free Trial Application Errors upon upgrading

Last Updated: 10/31/2017

Issue Number: 937666

Date Reported:
10/28/2017

Summary:
Saturday, October 28th, 2017 We are currently investigating the cause of some free trial applications receiving errors when upgrading to a paid edition. The error will not negatively impact the application or any of its current functionality. Customers impacted by this error will be contacted Please check back here for updates.

Contact Creation Delays on New Landing Page Submissions

Campaign Builder
Last Updated: 11/16/2017

Issue Number: 946563

Date Reported:
11/07/2017

Summary:
When filling out a new landing page in the application, the contact submitted through the landing page is not created in Infusionsoft right away. Our Development team is currently investigating the issue.

Alternative Solution:
Form submission information is still presently being received but contact creation may be delayed. These delays are being investigated but contacts should be created as these submissions are processed.

Application Status

Last Updated: 11/16/2017

Issue Number: 946784

Date Reported:
11/07/2017

Summary:
10:00am (Arizona time) Tuesday, November 7th 2018 We are currently investigating the cause of various 500 errors occurring for some users when attempting to access the application. This issue is also causing some application slowness in various areas of the application. 1:00PM (Arizona time) We have identified the cause of the slowness and have taken steps to limit the impact to our customers. We will be deploying a fix for all applications beginning at approx. 6:00pm tonight. Please check back here for updates.

Certain New Email Builder Saved Templates Will Not Open When Clicked

Broadcast
Last Updated: 01/04/2018

Issue Number: 948913

Date Reported:
11/08/2017

Summary:
When attempting to use a previously saved template in Campaign Builder or in a Broadcast and using the New Email Builder, certain templates may not open. Clicking to use the template does not refresh the screen, or navigate to the template.

Alternative Solution:
Clicking to use the template should also create a draft of the email under Drafts, which can be used in the meantime. If it does not show right away under Drafts, refreshing the page may have it appear there.

Infusionsoft and Proofpoint Email Deliverability

Last Updated: 11/17/2017

Issue Number: 949851

Date Reported:
11/09/2017

Summary:
We are currently investigating our email deliverability with ESPs that use Proofpoint, eg. icloud/me mail. This issue is only impacting a fraction of our sender ip addresses. We are actively working to have the blocks removed and have made internal adjustments to keep email loss minimal. Please check back here for updates.

Nexus Merchants - Unable to edit credentials

Last Updated: 11/16/2017

Issue Number: 949967

Date Reported:
11/09/2017

Summary:
We are currently investigating the cause of edited Nexus Merchant credentials to not save. This does not impact the ability to create a new merchant account.

Alternative Solution:
We recommend setting up a new Merchant Account through E-commerce/Settings/Merchant Accounts.

Unable to access/open Campaigns

Campaign Builder
Last Updated: 11/16/2017

Issue Number: 953743

Date Reported:
11/14/2017

Summary:
We have received reports of some applications experiencing an issue with Campaigns unable to be opened/loaded with an error stating [502 Bad Gateway]. Our operations team is currently investigating. Please check back here for updates.

Rescheduled: Infusionsoft System Maintenance Friday, November 17th

Last Updated: 11/20/2017

Issue Number: 958183

Date Reported:
11/17/2017

Summary:
Friday, November 17th - We have rescheduled the planned system maintenance to a future date (tbd). We will prior to the maintenance we will post an inapp notification. In order to improve our software for you and your customers, Infusionsoft is scheduled for brief maintenance on Friday, November 17th from 10:30pm to 1:00am MST. You may experience intermittent issues accessing Infusionsoft during this time. Please check back here to stay informed on any status updates. We apologize for the inconvenience and appreciate your patience.

Infusionsoft System Updates Tuesday, December 12th through Saturday, December 16th, from 8:00pm to 4:00am MST

Last Updated: 12/21/2017

Issue Number: 974644

Date Reported:
12/06/2017

Summary:
In order to improve our software for you and your customers, Infusionsoft is scheduled for system updates Tuesday, December 12th through Saturday, December 16th, from 8:00pm to 4:00am MST each night. You will be able to access your application during this time, but may experience minimal delays. Please check back here to stay informed on any status updates.

Contacts without owners are showing (Deactivated User - 0) in the Owner field

CRM
Last Updated: 12/16/2017

Issue Number: 974698

Date Reported:
12/06/2017

Summary:
Wednesday, December 6th 2017 We are actively working to resolve the display issue affected contacts that do not have assigned owners. We anticipate having the issue fully resolved early next week. No additional action on your part will be needed to correct the contact records.

Some Campaings: Decision Diamond Rule Testing Error

Campaign Builder
Last Updated: 01/19/2018

Issue Number: 968488

Date Reported:
11/29/2017

Summary:
We are investigating the cause of an error (error 500) being triggered when testing decision diamond rules. This error does not alter the behavior of the decision diamond and campaign contacts are unaffected. While we do not have an ETA we are expecting to have a solution deployed within the next two weeks.

ISSUE RESOLVED: Campaign Error NoSuchFileException

Last Updated: 12/21/2017

Issue Number: 984641

Date Reported:
12/16/2017

Summary:
Saturday, December 16th, 2017 3:30 PM (MST) We are currently investigating the cause of some campaigns displaying and error of [NoSuchFileException] Webform submissions will be recorded/contacts successfully created, however the contacts will not achieve the Goal. Saturday, December 16th 5:00pm MST - We are actively deploying a fix for the campaign errors. We will continue to investigate the cause and any potential impact. Saturday, December 16th 5:30pm MST - we have completed the update to resolve the campaign errors. The issue began at approx. 3:00am mst and was resolved at 5:30pm mst Saturday, Dec 16th 2017. Any campaigns that we identified as being affected by this issue have been updated with and error message of [Saturday, December 16th 5:00pm MST Update]. Please check back here for updates.

Alternative Solution:
The issue began at approx. 3:00am mst and was resolved at 5:30pm mst Saturday, Dec 16th 2017 Any campaigns affected by this issue have been updated with an error message of [Saturday, December 16th 5:00pm MST Update]

Merging issue

Last Updated: 01/09/2018

Issue Number: 989190

Date Reported:
12/21/2017

Summary:
Thursday, December 21st, 2017 Merging Contacts throws up an Error Message: java.lang.NullPointerException: SSN should not be null We are actively investigating the cause of this issue and are expecting to have a solution implemented early Friday, Dec 22nd, 2017. Please check back here for updates.

Non-admin users are unable to send emails if the [Can see other users] permission is set to [No]

CRM
Last Updated: 01/19/2018

Issue Number: 989504

Date Reported:
12/21/2017

Summary:
Thursday, Dec 21st. 2017 We are actively investigating the cause of non-admin users being unable to send system emails if their user permission for [Can see other users] is set to [No]. Please check back here for updates.

Alternative Solution:
Enabling the permission [Can see other users] will resolve this issue. Permissions can be accessed under the Application/Users/Edit Permissions/Application tab.

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

How to Use

Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

      Low means approximately four months to resolution

      Medium means approximately one month to resolution

      High means immediately

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Contact Us

If you have an urgent problem that is not documented here, please call us at 1-866-800-0004 or chat online with our support team. For non-urgent questions, please submit a case online via the Help menu in your app.