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Voice Broadcast Recording Failure

Marketing
Last Updated: 02/19/2019

Issue Number: 1311934

Date Reported:
09/07/2018

Summary:
January 22nd, 2019 We have added a pop up notification when creating new voice broadcasts warning users that voice broadcasts are limited to 30 seconds. We will continue to investigate alternative solutions. for this issue. Dec 19th 2018 8:30am We have an open case with our Voice Broadcast provider. We are investigating the cause of Voice Broadcast Recording Failure errors.

Some Apps: Some Credit cards being marked as expired when they are still valid

E-Commerce
Last Updated: 02/19/2019

Issue Number: 1527375

Date Reported:
02/12/2019

Summary:
We are investigating the cause of some credit cards appearing as [Expired] when the expiration date is set in the future. This can cause system auto charges to not attempt. Please check back here for updates.

Alternative Solution:
Re-saving the credit card will set the status back to an active state.

New Landing Pages: Templates not loading in Chrome

Campaign Builder
Last Updated: 02/19/2019

Issue Number: 1484547

Date Reported:
01/11/2019

Summary:
Templates in the new landing page builder are loading only the first five templates.

Alternative Solution:
Readjusting the screen size or reloading the template page (refresh or f5). The issue is not affecting Firefox.

Campaign Purchase Goals Not Being Achieved After Successful Purchase

Campaign Builder
Last Updated: 02/21/2019

Issue Number: 1529170

Date Reported:
02/13/2019

Summary:
We determined that between the window of 2/11/19 9:30pm and 2/13/19 8:15pm MST, Purchase Goals had the potential to not be achieved after a successful purchase was made. This was not a global issue and not all applications and orders are impacted, but during that window, applications had the potential to be affected.

Alternative Solution:
So far we have not seen any purchase goals retroactively trigger but continue to investigate. In the meantime, we recommend manually adding affected contacts to the campaigns. The All Sales Report can be used to search for orders created from Feb 11th-13th and you can include any products that trigger campaigns as search criteria.

Dec 19 Update: Gmail Sync sidebar is cut off in the new Gmail on desktop

Apps/API
Last Updated: 02/21/2019

Issue Number: 1310487

Date Reported:
09/06/2018

Summary:
Wednesday, Dec 19th 2018 After investigating the current open issues affecting the Gmail Sync tool, we have discovered the fix requires a complete re-architecture of the tool. We are actively working on this redesign and anticipate having an update within Q1 of 2019. The Gmail Sync sidebar is partially cut off. We are actively investigating.

Dec 19th Update: Gmail Sync: Emails are not syncing to Gmail or Infusionsoft

Apps/API
Last Updated: 02/21/2019

Issue Number: 1324188

Date Reported:
09/17/2018

Summary:
Wednesday, Dec 19th 2018 After investigating the current open issues affecting the Gmail Sync tool, we have discovered the fix requires a complete re-architecture of the tool. We are actively working on this redesign and anticipate having an update within Q1 of 2019. Emails are not syncing to Gmail or Infusionsoft application. We are actively investigating the cause.

Deployments are causing Illegal State Exception errors to be thrown on campaign list and users are receiving emails about it

Apps/API
Last Updated: 02/21/2019

Issue Number: 1472919

Date Reported:
01/03/2019

Summary:
After Deployments some campaigns are throwning Illegal Exception errors and users are receiving emails about the error. The campaign needs to be republished for the error to go away.

Alternative Solution:
Republishing will remove the error message from the campaign list.

Dec 19th Update: Gmail Calendar Sync Error

Apps/API
Last Updated: 02/21/2019

Issue Number: 1273610

Date Reported:
08/10/2018

Summary:
Wednesday, Dec 19th 2018 After investigating the current open issues affecting the Gmail Sync tool, we have discovered the fix requires a complete re-architecture of the tool. We are actively working on this redesign and anticipate having an update within Q1 of 2019. When you try to connect your calendar to Gmail sync it errors {Sign in with Google temporarily disabled for this app} We are actively investigating.

Optimum and Microsoft Email Deliverability

Last Updated: 02/19/2019

Issue Number: 1483817

Date Reported:
01/11/2019

Summary:
Tuesday, February 19th, 2019 3:45pm mst We continue to work with Microsoft and Optimum for full resolution and continue to see reduction in mail loss. Monday, February 11th, 2019 10:00am mst We continue to work with Microsoft and Optimum for full resolution and continue to see reduction in mail loss. Tuesday, February 5th, 2019 9:00am mst We continue to work with Microsoft and Optimum for full resolution and continue to see reduction in mail loss. Friday, February 1st, 2019 We continue to work with Microsoft and Optimum for full resolution and continue to see reduction in mail loss. Monday, January 28th 12:00pm mst We continue to work with Microsoft and Optimum for full resolution and continue to see reduction in mail loss. Monday, January 22nd 5:00pm mst We continue to work with Microsoft and Optimum for full resolution and continue to see reduction in mail loss. Monday, January 14th 8:30am mst Mitigation efforts are in progress with the Microsoft domains and we have seen significant reduction in mail loss. We are continuing to work with Optimum and anticipate an update within 48 hours. Friday, January 11th 8:00am mst We are actively investigating some emails bouncing with Optimum and Microsoft domains. Our Email Operations team has been in contact with each company and are taking steps to reduce the impact to our customers. We are continuing to monitor and work through these issues and are aiming to have full resolution ASAP.

Custom Statistics Widget Calculates first 10k rows only

Last Updated: 02/21/2019

Issue Number: 902649

Date Reported:
09/27/2017

Summary:
Custom Statistics Widget Calculates first 10k rows only

Option to [Edit Criteria/Columns] in the Opportunity Pipeline Summary report not working

Last Updated: 02/19/2019

Issue Number: 1345292

Date Reported:
10/03/2018

Summary:
When hitting edit criteria columns on opportunity pipeline summary report nothing appears: https://www.screencast.com/t/oGdvA9xg We are actively investigating.

Email clicks/opens are sometimes being delayed

Last Updated: 02/19/2019

Issue Number: 1529761

Date Reported:
02/14/2019

Summary:
Tuesday, February 19th 2019 - We are actively working on a permanent fix. Although, clicks and opens are not recording immediately, that data is not lost. If that data is not updated in real-time, then it should be updated in less than 24 hours. Friday, February 15th 2019 - We are continuing to work towards a resolution. This is also causing the Marketing Email Stats Dashboard widget to not update the Click/Open % statistics. What does this look like to me? - Some email reporting will show lower numbers for short periods of time. This includes the Marketing Email Stats widget on your dashboard - Link click goals, tags applied, and other actions which rely on a link click may run at later times. Sometimes these will run in groups. - Contact's email history will show as unopened even though the broadcast reporting percentages count the open/click Please check back here for updates.

Intermittent: Error Initializing Builder error is displayed when loading some campaigns

Last Updated: 02/21/2019

Issue Number: 1538750

Date Reported:
02/21/2019

Summary:
Thursday, February 21st, 2019 We are investigating "Error Initializing Builder" errors displaying when loading some campaigns

Alternative Solution:
Reloading the browser window or campaign will clear the error.

Bard Emails: Group Block Images not loading/Text not wrapping/not displaying in mobile format

Last Updated: 02/21/2019

Issue Number: 1537497

Date Reported:
02/20/2019

Summary:
Bard Emails: Group Block Images not loading/Text not wrapping/not displaying in mobile format

Emails are not displaying in mobile format on mobile devices

Last Updated: 02/21/2019

Issue Number: 1538828

Date Reported:
02/21/2019

Summary:
Thursday, February 21st 2019 We are actively investigating the cause of emails not displaying on mobile format on mobile devices.

About this page 

This page is an active list of known product or service issues affecting Keap users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Click the title of a known issue to read more details including workarounds if they exist.

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