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Landing pages are sometimes not pre-populating default fields

Campaign Builder

Issue Number: 1709884

Issue Status: Support Researching

Date Reported:
07/12/2019

Estimated Resolution Date: 8/2/2019

Summary:
UPDATE: 07/16/2019 3:48PM MST We believe the root cause has been identified. Our landing page developers are working to implement a solution. Our landing page developers are currently investigating why default fields are sometimes not pre-populating with contact information when the page is accessed from clicking a link in an Infusionsoft/Keap delivered email.

Product Line: Infusionsoft & Keap

Emails sent to an email address with capital letters do not appear in the contact's email history

CRM

Issue Number: 1725209

Issue Status: In Development

Date Reported:
07/26/2019

Estimated Resolution Date: 8/16/2019

Summary:
UPDATE: 08/15/2019 1:37PM AZ We've identified that when an email message is sent to a contact which has capital letter(s) in the their email address, the email message doesn't appear unless you click View All in the email history. We are reviewing the code change which caused this and will update again soon. We are investigating the recent fix to this issue and will post updates as they become available.

Product Line: Infusionsoft

Landing page builder loading slow or becoming unresponsive when searching tags

Campaign Builder

Issue Number: 1709818

Issue Status: Support Researching

Date Reported:
07/12/2019

Estimated Resolution Date: 8/2/2019

Summary:
Our landing page developers are currently investigating the cause of the builder loading slow or becoming unresponsive when searching tags for global tags or virtual fields. Initial testing has identified this is most noticeable when the application's list of tags is 300 or more.

Product Line: Infusionsoft & Keap

Intermittent outages with quick search in Infusionsoft and contact search in Keap

CRM

Issue Number: 1750114

Issue Status: Support Researching

Date Reported:
08/16/2019

Estimated Resolution Date: 9/6/2019

Summary:
UPDATE: August 16th 10:15AM (AZ Time) Updates have been made to resolve the quick search not returning any results today. Intermittent outages are still possible and we are working on a permanent solution. We are receiving reports of the quick search not returning results. We are currently investigating this issue.

Product Line: Infusionsoft & Keap

Unique contacts in campaign reporting tab is showing incorrect number

Campaign Builder

Issue Number: 1679964

Issue Status: Support Researching

Date Reported:
06/17/2019

Estimated Resolution Date: 7/29/2019

Summary:
We are currently investigating why when toggling through Current, Last 24 hours, Last 7 days, Last 30 days, the number if unique contacts is not reflecting the correct number of contacts.

Product Line: Infusionsoft & Keap

Decision diamond field criteria showing (invalid)

Campaign Builder

Issue Number: 1742022

Issue Status: In Queue

Date Reported:
08/09/2019

Estimated Resolution Date: 9/20/2019

Summary:
We are currently investigating the reason some decision diamonds are showing (invalid) for field category and field in some apps.

Product Line: Infusionsoft & Keap

Number of sent/skipped emails in broadcast reporting is sporadically duplicating

Broadcast

Issue Number: 1674414

Issue Status: Closed

Date Reported:
06/12/2019

Estimated Resolution Date: 8/7/2019

Summary:
We are currently investigating the reason why some broadcast reports will show the Total delivered, Emails sent and Emails skipped as twice the amount of what was actually sent

Product Line: Infusionsoft

Weather/Time widget is not loading on contact records

Issue Number: 1474320

Issue Status: In Development

Date Reported:
01/04/2019

Summary:
UPDATE: July 11, 2019 We have been building the new service to support this feature. We hope to have it available within another month. February 1, 2019 The Weather and Time widget previously present within contact records is no longer functional. The Weather Integration owner, Yahoo, has discontinued this service. We are researching weather service integration from other providers. There is no ETA for resolution yet. We will post updates as they become available.

Product Line: Infusionsoft

Click Through Percentage reports do not load in large apps

Issue Number: 1497430

Issue Status: Support Researching

Date Reported:
01/21/2019

Summary:
We are investigating an issue relating to the Click Through marketing reports. When running Click Through Percentage reports (by contact or by email) in larger applications, the report will time out and produce no results. Improvements to implement for reporting performance are being researched to resolve this issue.

Product Line: Infusionsoft

Email addresses are showing as [email protected] in the new landing page WordPress plugin

Campaign Builder

Issue Number: 1610800

Issue Status: Support Researching

Date Reported:
04/22/2019

Summary:
When a new landing page contains an email address inside a text element, and the page is added to WordPress via the official landing page plugin, the email address will display as [email protected]

Product Line: Infusionsoft

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This page is an active list of known product or service issues affecting Keap users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Priority

Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks