Last Updated Priority Category

Company Field values added via [Advanced Add a Contact] are not saving

CRM
Last Updated: 07/13/2018

Issue Number: 1234956

Date Reported:
07/13/2018

Summary:
Company Field values added via [Advanced Add a Contact] are not saving. This issue does not affect contacts being added using an existing company record (only impacts text company values only). Contacts added via internal forms with a company field are also not impacted.

Alternative Solution:
We recommend manually adding the company value after saving or using an internal form to add the contacts

ISSUE RESOLVED:Adding contacts now requires first name, last name, and email to save contact

Last Updated: 07/13/2018

Issue Number: 1232419

Date Reported:
07/11/2018

Summary:
When entering a contact from the Advanced Add Contact Form or the Basic Add Contact Form, the first name, last name, and email address are now required fields to save the record. Previously no fields were considered required for saving a contact. Entering contacts via the Quick Add option does not require these fields.

Alternative Solution:
Enter contacts via the Quick Add form if the contact is missing a first name, last name, and/or email.

SOME APPS: Javascript Embed Code IFrame Not Expanding to Encompass Entire Length of Web Form

Campaign Builder
Last Updated: 07/12/2018

Issue Number: 696769

Date Reported:
02/08/2017

Summary:
When you embed a web form on your website using Javascript, for some apps it does not expand the iframe to the entire length of the web form, causing it to be cut off. There are no scroll bars either.

Alternative Solution:
Use HTML Embed Code

Null Value appearing under Marketing Permissions

Admin
Last Updated: 07/10/2018

Issue Number: 1230239

Date Reported:
07/10/2018

Summary:
Null Value appearing under Marketing Permissions

Some Internal forms not displaying Owner field when trying to add a contact.

Campaign Builder
Last Updated: 06/26/2018

Issue Number: 1051545

Date Reported:
02/21/2018

Summary:
Some apps: Some internal webforms with the Owner field added to them do not display the Owner field in the Quick Add menu or in the Add Contact page.

Alternative Solution:
Republishing the Campaign that the Internal webform resides in will usually fix this.

Clicking Emails Skipped in Broadcast Report always returns zero results

Broadcast
Last Updated: 06/26/2018

Issue Number: 1198306

Date Reported:
06/14/2018

Summary:
Clicking Emails Skipped in Broadcast Report always returns zero results because batch ID is entered in contact ID field for the search

Custom Statistics Widget Calculates first 10k rows only

Last Updated: 06/07/2018

Issue Number: 902649

Date Reported:
09/27/2017

Summary:
Custom Statistics Widget Calculates first 10k rows only

Saving an Inactive credit card reactivates it.

CRM
Last Updated: 06/07/2018

Issue Number: 1144616

Date Reported:
05/07/2018

Summary:
Saving an Inactive credit card reactivates it.

Alternative Solution:
Close the Edit credit card screen when the card shows inactivated.

New Landing Pages: Some landing pages will not open in Firefox browsers

Campaign Builder
Last Updated: 06/05/2018

Issue Number: 1033439

Date Reported:
02/05/2018

Summary:
Some landing pages are not redirecting properly and a grey screen appears with no content. This is specific to Firefox.

Alternative Solution:
The newest version of Chrome works to open the Landing Pages

Some Apps: Task and Appointment Reminders not honoring time selected when you Snooze them.

CRM
Last Updated: 06/05/2018

Issue Number: 1082489

Date Reported:
03/19/2018

Summary:
Task and Appointment Reminders not honoring time selected when you Snooze them. The Reminders will all pop up whenever you navigate to another page or even refresh the current page you are on.

Alternative Solution:
No known workaround at this time.

A/R Aging Summary Report isn't keeping Misc Criteria with the exception of Totals and intervals

E-Commerce
Last Updated: 06/05/2018

Issue Number: 1073490

Date Reported:
03/12/2018

Summary:
A/R Aging Summary Report isn't keeping Misc Criteria with the exception of Totals and intervals

Email Stats Dashboard widget does not match the results that the report pulls up

Main Nav
Last Updated: 06/05/2018

Issue Number: 645171

Date Reported:
12/14/2016

Summary:
Email Stats Dashboard widget does not match the results that the report pulls up

New Landing Pages: Some landing pages will not open in Firefox browsers

Campaign Builder
Last Updated: 05/18/2018

Issue Number: 1033439

Date Reported:
02/05/2018

Summary:
Some landing pages are not redirecting properly and a grey screen appears with no content. This is specific to Firefox.

Alternative Solution:
The newest version of Chrome works to open the Landing Pages

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

How to Use

Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

      Low means approximately four months to resolution

      Medium means approximately one month to resolution

      High means immediately

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If you have an urgent problem that is not documented here, please call us at 1-866-800-0004 or chat online with our support team. For non-urgent questions, please submit a case online via the Help menu in your app.