Last Updated Priority Category

New Email Builder not recognizing change when a tag is added/removed to an exiting url

Campaign Builder
Last Updated: 07/20/2017

Issue Number: 678111

Date Reported:
01/20/2017

Summary:
Adding tags to an email will not mark the email as needing to be published

Alternative Solution:
Making any change to the email will allow it to be published. For example, adding a space and removing it will trigger the change.

In new builder, the email body background does not extend the entire length of the email.

Broadcast
Last Updated: 08/07/2017

Issue Number: 836722

Date Reported:
07/19/2017

Summary:
In new builder, the white email body background does not extend the entire length of the email. This is visible when the Email Background Color is set to a color besides white and images are included below a certain point in the email. We are currently investigating the cause.

Custom Statistics Widget Calculates first 10k rows only

Last Updated: 10/13/2017

Issue Number: 902649

Date Reported:
09/27/2017

Summary:
Custom Statistics Widget Calculates first 10k rows only

Web Page Automation Goal Still Not Working for some apps

Last Updated: 11/16/2017

Issue Number: 782645

Date Reported:
05/16/2017

Summary:
In some apps, web page automation goals are not being achieved when a contact visits the pertinent web page. Web Profile tab of contact record shows they viewed the page, but the goal does not trigger.

Duplicate receipt or invoice is being sent out when settings are configured as particular way and the API is used to add a payment

Apps/API
Last Updated: 12/13/2017

Issue Number: 868054

Date Reported:
08/21/2017

Summary:
If the [Enable payment collection on Invoice] is set to yes AND a receipt email address is specified AND a receipt subject line is specified then a duplicate receipt is sent out if the API is used to add a payment. A duplicate invoice will be sent out if the If the Enable payment collection on Invoices is set to no.

Alternative Solution:
By erasing the email address or subject line, the duplicate invoice will not be sent.

AVS mismatch failure is not triggering billing automation when using Authorize.net

E-Commerce
Last Updated: 01/05/2018

Issue Number: 998206

Date Reported:
01/03/2018

Summary:
AVS mismatch failure is not triggering billing automation when using Authorize.net

Sharing a shared dashboard widget to an additional user will display blank

Main Nav
Last Updated: 01/05/2018

Issue Number: 994789

Date Reported:
12/29/2017

Summary:
Sharing a shared dashboard widget to an additional user will display blank

Campaigns with unconfigured decision diamonds will give error that it cannot be copied

Campaign Builder
Last Updated: 01/12/2018

Issue Number: 992263

Date Reported:
12/27/2017

Summary:
Copied campaigns with unconfigured decision diamonds give error but still copy if the campaign was in place before the change. If a campaign is newly created and the decision diamond does not have any rules the campaign will not publish. You can trick the system into publishing by creating a rule and then deleting it. If you copy this newly created campaign it errors and does not clone.

Additional spaces in Bard emails are being stripped

Last Updated: 01/19/2018

Issue Number: 965241

Date Reported:
11/27/2017

Summary:
Spaces added to Bard emails using the spacebar that exceed 1 space will be stripped from previews and sent emails and reduced to only a single space.

ISSUE RESOLVED: Some web form submissions are being duplicated

Last Updated: 01/23/2018

Issue Number: 1006936

Date Reported:
01/11/2018

Summary:
Web form submissions are duplicating sporadically for some customers, resulting in either two form submissions being logged under a contact or duplicate contacts being created.

Alternative Solution:
If your forms continue to send duplicate submissions, your website maybe hosting an outdated webform version. We recommend making a minor change to the webform (such as adding a space then removing it), republish the campaign, then post the most up to date form code on your website.

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

      Low means approximately four months to resolution

      Medium means approximately one month to resolution

      High means immediately

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If you have an urgent problem that is not documented here, please call us at 1-866-800-0004 or chat online with our support team. For non-urgent questions, please submit a case online via the Help menu in your app.