Last Updated Priority Category

Campaign Purchase Goals Not Running for Legacy Order Forms if Products or Tax are Configured a Certain Way

Legacy
Last Updated: 10/13/2017

Issue Number: 871084

Date Reported:
08/23/2017

Summary:
If a Legacy Order form is configured with a one-time product with a subscription or tax, purchasing the product will not trigger campaign purchase goals. The payment plan in the order may not have the one-time product as the first item charged, which may have an effect on how goals trigger. If the order form does not charge sales tax, or if the order form is just selling a subscription, the purchase goals will trigger.

Alternative Solution:
Success actions on Legacy Order Forms will still trigger, so a tag can be applied there and that can trigger a campaign.

Product Name and Short Description Length Causing Spacing/Display Issues in One Column Shopping Cart

E-Commerce Setup
Last Updated: 08/30/2017

Issue Number: 834294

Date Reported:
07/17/2017

Summary:
In some cases where the product name and short description for a product on the Shopping Cart are longer than normal but within the maximum character limit, the short description may run underneath images for products below it when using certain One-Column themes. Some themes may cut off a portion of the short description.

Alternative Solution:
Using the Sapphire or Glow one-column themes may reduce display issues.

Billing address with Parentheses in name are causing error (invalid country/state) when sent to some merchants

E-Commerce
Last Updated: 08/30/2017

Issue Number: 645236

Date Reported:
12/14/2016

Summary:
intermittently billing address with parentheses in name are causing error (invalid country/state) when sent to some merchants

If Users are utilizing the same email address within application the FROM field in a single email will only display the most recently added user

CRM
Last Updated: 07/20/2017

Issue Number: 408597

Date Reported:
04/27/2016

Summary:
If user records are utilizing the same primary email address then single emails only acknowledge the highest user ID. Campaign and broadcast FROM dropdowns still show all users.

Quick-Add Contact Button Requires More Than One Click to Display

CRM
Last Updated: 11/21/2017

Issue Number: 958418

Date Reported:
11/17/2017

Summary:
When clicking to add a contact using the Quick-Add function in the application (the plus icon at the top-right), clicking the icon may not bring up the window to enter contact information until it is clicked a second time. Clicking outside of the window also does not dismiss the window as it once did.

Date picker appearing below Date or Date/Time custom fields

Campaign Builder
Last Updated: 10/13/2017

Issue Number: 910552

Date Reported:
10/06/2017

Summary:
When editing a web form, and adding a date or date/time custom field to the form, the date picker is appearing below the date field instead of to the right of the field.

Decision Diamonds are not honoring the letter L

Campaign Builder
Last Updated: 08/30/2017

Issue Number: 705725

Date Reported:
02/17/2017

Summary:
When a decision diamond is created and the logic is setup to look for a specific character the L will not be accepted. For example if the logic is looking for contacts cities that start with specific letters and that letter is L it will not be accepted.

Copied campaigns with unconfigured decision diamonds will not publish

Campaign Builder
Last Updated: 10/13/2017

Issue Number: 898239

Date Reported:
09/21/2017

Summary:
When copying a campaign with an unconfigured decision diamond, the copied campaign will never be able to open the decision diamond and will never be able to publish.

New Email Builder not recognizing change when a tag is added/removed to an exiting url

Campaign Builder
Last Updated: 07/20/2017

Issue Number: 678111

Date Reported:
01/20/2017

Summary:
Adding tags to an email will not mark the email as needing to be published

Alternative Solution:
Making any change to the email will allow it to be published. For example, adding a space and removing it will trigger the change.

Some Campaings: Decision Diamond Rule Testing Error

Campaign Builder
Last Updated: 12/07/2017

Issue Number: 968488

Date Reported:
11/29/2017

Summary:
We are investigating the cause of an error (error 500) being triggered when testing decision diamond rules. This error does not alter the behavior of the decision diamond and campaign contacts are unaffected. While we do not have an ETA we are expecting to have a solution deployed within the next two weeks.

In new builder, the email body background does not extend the entire length of the email.

Broadcast
Last Updated: 08/07/2017

Issue Number: 836722

Date Reported:
07/19/2017

Summary:
In new builder, the white email body background does not extend the entire length of the email. This is visible when the Email Background Color is set to a color besides white and images are included below a certain point in the email. We are currently investigating the cause.

Certain New Email Builder Saved Templates Will Not Open When Clicked

Broadcast
Last Updated: 11/08/2017

Issue Number: 948913

Date Reported:
11/08/2017

Summary:
When attempting to use a previously saved template in Campaign Builder or in a Broadcast and using the New Email Builder, certain templates may not open. Clicking to use the template does not refresh the screen, or navigate to the template.

Alternative Solution:
Clicking to use the template should also create a draft of the email under Drafts, which can be used in the meantime. If it does not show right away under Drafts, refreshing the page may have it appear there.

Duplicate receipt or invoice is being sent out when settings are configured as particular way and the API is used to add a payment

Apps/API
Last Updated: 12/13/2017

Issue Number: 868054

Date Reported:
08/21/2017

Summary:
If the [Enable payment collection on Invoice] is set to yes AND a receipt email address is specified AND a receipt subject line is specified then a duplicate receipt is sent out if the API is used to add a payment. A duplicate invoice will be sent out if the If the Enable payment collection on Invoices is set to no.

Alternative Solution:
By erasing the email address or subject line, the duplicate invoice will not be sent.

Custom Statistics Widget Calculates first 10k rows only

Last Updated: 10/13/2017

Issue Number: 902649

Date Reported:
09/27/2017

Summary:
Custom Statistics Widget Calculates first 10k rows only

Web Page Automation Goal Still Not Working for some apps

Last Updated: 11/16/2017

Issue Number: 782645

Date Reported:
05/16/2017

Summary:
In some apps, web page automation goals are not being achieved when a contact visits the pertinent web page. Web Profile tab of contact record shows they viewed the page, but the goal does not trigger.

Infusionsoft System Updates Tuesday, December 12th through Saturday, December 16th, from 8:00pm to 4:00am MST

Last Updated: 12/06/2017

Issue Number: 974644

Date Reported:
12/06/2017

Summary:
In order to improve our software for you and your customers, Infusionsoft is scheduled for system updates Tuesday, December 12th through Saturday, December 16th, from 8:00pm to 4:00am MST each night. You will be able to access your application during this time, but may experience minimal delays. Please check back here to stay informed on any status updates.

ISSUE RESOLVED: Campaign Error NoSuchFileException

Last Updated: 12/17/2017

Issue Number: 984641

Date Reported:
12/16/2017

Summary:
Saturday, December 16th, 2017 3:30 PM (MST) We are currently investigating the cause of some campaigns displaying and error of [NoSuchFileException] Webform submissions will be recorded/contacts successfully created, however the contacts will not achieve the Goal. Saturday, December 16th 5:00pm MST - We are actively deploying a fix for the campaign errors. We will continue to investigate the cause and any potential impact. Saturday, December 16th 5:30pm MST - we have completed the update to resolve the campaign errors. The issue began at approx. 3:00am mst and was resolved at 5:30pm mst Saturday, Dec 16th 2017. Any campaigns that we identified as being affected by this issue have been updated with and error message of [Saturday, December 16th 5:00pm MST Update]. Please check back here for updates.

Alternative Solution:
The issue began at approx. 3:00am mst and was resolved at 5:30pm mst Saturday, Dec 16th 2017 Any campaigns affected by this issue have been updated with an error message of [Saturday, December 16th 5:00pm MST Update]

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

How to Use

Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

      Low means approximately four months to resolution

      Medium means approximately one month to resolution

      High means immediately

Twitter Updates




Contact Us

If you have an urgent problem that is not documented here, please call us at 1-866-800-0004 or chat online with our support team. For non-urgent questions, please submit a case online via the Help menu in your app.