Last Updated Priority Category

Custom Statistics Widget Calculates first 10k rows only

Last Updated: 09/10/2018

Issue Number: 902649

Date Reported:
09/27/2017

Summary:
Custom Statistics Widget Calculates first 10k rows only

Sending a Post or CURL to submit a webform returning 308/301 errors

Last Updated: 09/04/2018

Issue Number: 1249488

Date Reported:
07/24/2018

Summary:
Sending a Post or CURL to submit a webform will return returning 308/301 errors. The below solution must be implemented in order to continue to use this process.

Alternative Solution:
If using CURL/PHP - Use the cookie jar curl command/flag (-c) and to force curl to follow redirects command/flag [-L] Http posts will need to be set up to follow redirects We recommend using the API to submit contact information vs posting. More information can be found on our developer.infusionsoft.com website.

Landing Page thank you pages are not working with WP Plugin

Apps/API
Last Updated: 09/11/2018

Issue Number: 1233436

Date Reported:
07/12/2018

Summary:
When submitting a Landing Page that is using the WordPress Embed option of the Plugin, the thank you page is saying that it is not live yet.

Alternative Solution:
Use the hosted version or use a url thank you page.

Gmail Calendar Sync Error

Apps/API
Last Updated: 08/17/2018

Issue Number: 1273610

Date Reported:
08/10/2018

Summary:
When you try to connect your calendar to Gmail sync it errors {Sign in with Google temporarily disabled for this app} We are actively investigating.

Address block in New Landing Pages is missing various Countries and States.

Campaign Builder
Last Updated: 07/27/2018

Issue Number: 1196393

Date Reported:
06/13/2018

Summary:
Address block in New Landing Pages is missing various Countries and States.

Legacy Landing pages and Web forms not submitting in Internet Explorer or displaying the thank you page

Campaign Builder
Last Updated: 09/10/2018

Issue Number: 1260877

Date Reported:
08/01/2018

Summary:
Legacy Landing pages and Web forms not submitting in Internet Explorer or displaying the thank you page

New landing pages not honoring submitted timezone

Campaign Builder
Last Updated: 09/10/2018

Issue Number: 1235253

Date Reported:
07/13/2018

Summary:
New landing pages not honoring submitted timezone

SOME APPS: Javascript Embed Code IFrame Not Expanding to Encompass Entire Length of Web Form

Campaign Builder
Last Updated: 07/27/2018

Issue Number: 696769

Date Reported:
02/08/2017

Summary:
When you embed a web form on your website using Javascript, for some apps it does not expand the iframe to the entire length of the web form, causing it to be cut off. There are no scroll bars either.

Alternative Solution:
Use HTML Embed Code

Some Internal forms not displaying Owner field when trying to add a contact.

Campaign Builder
Last Updated: 08/14/2018

Issue Number: 1051545

Date Reported:
02/21/2018

Summary:
Some apps: Some internal webforms with the Owner field added to them do not display the Owner field in the Quick Add menu or in the Add Contact page.

Alternative Solution:
Republishing the Campaign that the Internal webform resides in will usually fix this.

Advanced and Basic add contact forms do now allow hyphens or periods in the First Name or Last Name fields.

CRM
Last Updated: 07/27/2018

Issue Number: 1251969

Date Reported:
07/25/2018

Summary:
Advanced and Basic add contact forms do now allow hyphens or periods in the First Name or Last Name fields.

Referral partner tracking links no longer display website preview on Facebook.

CRM
Last Updated: 09/10/2018

Issue Number: 1259134

Date Reported:
07/31/2018

Summary:
Referral partner tracking links no longer display website preview on Facebook.

One-time orders report action to apply a tag is throwing opps error

E-Commerce
Last Updated: 09/10/2018

Issue Number: 1270889

Date Reported:
08/08/2018

Summary:
Using the actions button to apply a tag in the one-time orders report throws an opps error for id field does not exist.

Receipts are being sent on all orders when [Enable payment collection on Invoices] is enabled.

E-Commerce
Last Updated: 09/10/2018

Issue Number: 1311578

Date Reported:
09/07/2018

Summary:
Receipts are being sent on all orders when [Enable payment collection on Invoices] is enabled.

Alternative Solution:
Set [Enable payment collection on invoices] to [No]

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

      Low means approximately four months to resolution

      Medium means approximately one month to resolution

      High means immediately

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If you have an urgent problem that is not documented here, please call us at 1-866-800-0004 or chat online with our support team. For non-urgent questions, please submit a case online via the Help menu in your app.