Keap Pro/Max: When deleting a pipeline stage and using the prompt to move the deals from that stage to a different stage, easy automation does not trigger when the deal is moved into the new stage.
Issue Number: 3108931
Issue Status: Support Researching
Date Reported:
09/21/2023
Estimated Resolution Date: 10/12/2023
Summary:
We have identified an issue where easy automation triggered by deals moving into a stage is not triggered when a a user deletes a stage from the pipeline, and uses the prompt to move the deals from that stage into a different stage. If deals moving into that new stage would normally trigger easy automation, it does not if these specific steps are taken. We are currently investigating this issue.
Alternative Solution:
The workaround for this would be to move the deals manually from the stage you want to delete into the stages where you want them to go prior to deleting the stage, if there are easy automations triggered by those deals entering the other stages.
Product Line: Keap
Classic: Report User Permissions Set at No Still Allows Access to Reports
Issue Number: 3073559
Issue Status: In Queue
Date Reported:
07/27/2023
Estimated Resolution Date: 8/17/2023
Summary:
When setting the permissions to "No" for "Can view: Marketing, Sales, Order, Referral Partner, and Administrative Reports", it is still allowing access to those reports in the Reports column.
Product Line: Max Classic
Recurring Invoices paid on Checkout forms with PayPal Smart buttons fail to transact on the next bill date due to Paypal data not transferring to the recurring order information
Issue Number: 3149477
Issue Status: In Queue
Date Reported:
11/17/2023
Estimated Resolution Date: 12/8/2023
Summary:
11/17/23
3:28PM
We have found that in Max/Pro apps, Recurring Invoices paid on Checkout forms with PayPal Smart buttons fail to transact on the next bill date due to Paypal data not transferring to the recurring order information
Alternative Solution:
None
Product Line: Keap Pro/Max
Max: Unable to Use a Promo Code with Sales Tax Applied on a Checkout Form
Issue Number: 3171648
Date Reported:
12/15/2023
Summary:
When tax is added on a product on a checkout form, and a promo code is applied when a customer clicks to pay now, they will get an error stating, "Unable to process checkoutForm because total quoted amount is not equal to discount applied."
Product Line: Keap
Keap Mobile: Share Contact Information/Business Card function is displaying blank white screen on some iOS versions
Issue Number: 3206295
Issue Status: Support Researching
Date Reported:
01/23/2024
Estimated Resolution Date: 2/13/2024
Summary:
We have identified an issue where the Share Contact Information/Business Card button in the Keap Mobile app settings is directing to a blank white page when utilizing certain newer versions of iOS. At this time, it looks to be affecting iOS 17 and later. We are currently investigating this issue.
Alternative Solution:
Currently, there is no work around to access this feature at this time.
Product Line: Keap Pro/Max/Ultimate
WordPress Official Optin Plugin cannot be downloaded
Issue Number: 3195050
Issue Status: Support Researching
Date Reported:
01/11/2024
Estimated Resolution Date: 2/1/2024
Summary:
When users go to https://wordpress.org/plugins/infusionsoft-official-opt-in-forms there is a red banner at the top of the page which reads:
This plugin has been closed as of January 19, 2024 and is not available for download. This closure is temporary, pending a full review.
Product Line: Keap Pro/Max/Ultimate
SOME APPS: Unable to submit order forms in some applications
Issue Number: 3246749
Issue Status: Review
Date Reported:
03/11/2024
Estimated Resolution Date: 4/1/2024
Summary:
03/11/2024 4:56 PM MST
Order forms are now operational, but the root cause still needs to be addressed. Our developers are working to fix the root cause, in order to prevent this issue from happening again
03/11/2024 1:40 PM MST
Our developers have identified the cause of the issue, and are working on a fix
03/11/2024 11:34 AM MST
We have received reports that in some applications, contacts are unable to purchase using an order form. In these cases, the "Place Order" button does not function. We are investigating
Product Line: Keap Ultimate
Pro/Max: Unable to Download files Under Contact's Record the First Time
Issue Number: 2991782
Issue Status: In Queue
Date Reported:
03/28/2023
Summary:
When trying to download a file under a records the first time, it will redirect to the home page. Will have to go back and try again for it to work.
Product Line: Keap
Open file manager button doesn't work for broadcast emails on Keap Ultimate
Issue Number: 3194905
Issue Status: In Progress
Date Reported:
01/11/2024
Estimated Resolution Date: 2/22/2024
Summary:
After adding a download element to a broadcast email, the open file manager button in the right column doesn't open anything when clicked if the main nav is toggled to Ultimate
Product Line: Keap Ultimate
Creating an Automation in Ultimate, creates an additional Untitled Automation
Issue Number: 3227890
Issue Status: Support Researching
Date Reported:
02/14/2024
Estimated Resolution Date: 3/27/2024
Summary:
03/14/2024 10:47 AM MST
Our developers are continuing to investigate this issue
02/14/2024 1:27 PM MST
Creating an Automation in Ultimate, creates an additional Untitled Automation. We are investigating
Alternative Solution:
The only workaround is to delete the additional automation that wasn't needed
Product Line: Keap Ultimate
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Priority
Priority is used to estimate resolution time:
Priority | SLA | |
---|---|---|
Critical | ASAP | |
Urgent | 3 days | |
High | 3 weeks | |
Medium | 6 weeks | |
Low | 8 weeks |